Job Description

Closing Date: July 12, 2024

Montgomery County is located adjacent to Washington, DC and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for the delivery of the County's public health and human services that the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a Department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods , and healthy food. HHS' provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

If you are interested in working for the Montgomery County Department of Health and Human Services, we invite qualified candidates to apply for our Manager III positions.

Program Summary

These positions support Office of Eligibility and Support Services and will manage the day to day operations of the Rockville offices, 1301 Piccard Drive and 1401 Rockville Pike. The Office of Eligibility and Support Services serves low-income families and individuals facing significant challenges in meeting basic needs to include food, medical coverage, shelter, and childcare. OESS determines eligibility for Temporary Cash Assistance (TCA);Temporary Disability Assistance Program (TDAP); Refugee Cash Assistance; Supplemental Nutrition Assistance Program (SNAP- formerly known as Food Stamps); Medical Assistance for the Aged, Blind, and Disabled to include Long-Term Care and, the Affordable Care Act which includes Community Medical Assistance, Maryland Children's Health Program, Medical Assistance for Families and Children and Refugee Medical Assistance. This program also administers the County's Working Parents Assistance (WPA) Program that provides child care subsidy for county residents who are over the income eligibility for Maryland Child Care Scholarship Program (CCSP) and determines eligibility for the County's healthcare for the uninsured (Maternity Partnership, Care for Kids, Senior Dental Program, and Montgomery Cares).

About the position

The regional office manager holds leadership and administrative responsibility for the effective, efficient and integrated operation of the regional eligibility staff and programs within OESS. Key responsibilities include actions that support the achievement of all pertinent eligibility goals resulting from the Maryland Department of Health (MDH)'s Modified Adjusted Gross Income (MAGI) Medicaid programs and the Pregnant Women and Children's (PWC) program grant, the Department of Human Services' (DHS) Family Investment Administration (FIA) programs, and County-Funded eligibility health programs. Specific to the above key responsibilities, the manager is further responsible for supervising and directing supervisory and non-supervisory staff in the office. The manager is also responsible for ensuring the accomplishment of all FIA targets. Such targets include timely and accurate eligibility determination, successful audit outcomes and the design and implementation of any necessary corrective action, as well as the implementation and timely performance of the tasks associated with the aforementioned duties (Pre-Review targets, Accretion/Deletion, Alerts including New Hires, PARIS, National New Hires, Able-Bodied Adults Without Dependents (ABAWD), etc.). The manager takes steps to ensure that vacancies are filled in a timely manner, that staff receives pertinent training, that the office's Standard Operational Procedures (SOPs) are available and utilized by all staff, that program funding and budgets are managed appropriately and that customers are served in a courteous and professional manner.

As a manager/supervisor of unionized employees, this position is responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation.

The selection process for this position will include an evaluation of core leadership competencies such as Customer Service Orientation; Commitment to Diversity; Communication and Persuasion Skills; Teamwork, Cooperation, and Collaboration; and, Balanced Risk Taking and Innovation.

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Minimum Qualifications

Minimum Qualifications:



Experience : Five years (5) years of experience as a journey level specialist in financial assistance program delivery to include leading and supervising staff in a financial assistance program.

Education : Graduation from an accredited college or university with a Bachelor's degree.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria

Preferred Criteria

There are no Preferred Criteria. All applicants will be reviewed by OHR for minimum qualifications. Those applicants who meet minimum qualifications will be rated Qualified, placed on the Eligible List, and may be considered for an interview.

Preference for interviews will be given to applicants with education and experience in the following:

1. Extensive knowledge and experience with Family Investment Administration program policies and procedures including program eligibility determination, compliance, quality control, and quality assurance.

2. Knowledge of Medicaid and Long-Term Care Programs

3. Knowledge of County safety-net programs

4. Computer Applications and extensive knowledge of creating, reviewing, and analyzing reports

5. GOLD Standard customer service specifically working with marginalized persons and families

6. Collaboration and partnerships with internal and external stakeholders

7. Excellent written communication skills including experience with presentations

8. Program and Strategic Planning and Organizing

9. Supervision of Professional Staff onsite and virtually

Minimum Salary 91663

Maximum Salary 162254

Currency USD