Job Description

CLOSING DATE: Open until filled

The Department of Permitting Services is seeking a Customer Support & Outreach Manager ( Manager III ) to join their team. The position will be responsible for administration and management of permits in an assigned program.

Program Summary

The Division of Customer Support & Outreach is responsible for all administration and issuance of building, Land Development, and Zoning related permits, applications and licenses, information request pre-design consultations, and other specialty services.

The duties of the position will include but are not limit to:

• Supervise and manage staff who are responsible for the intake/processing of permit applications; calculation of permitting and other associated fees and required financial securities; maintaining contact with customers during the review process; issuance of permits; and maintenance of files until permit closure.
• Develop and disseminate goals and priorities.
• Create and analyze statistical data related to work unit activities.
• Assist the Division Chief on budgetary and other administrative matters.
• Meet with builders, developers, architects, engineers, elected officials, and community/civic leaders to interpret regulatory requirements, resolve disputes, and provide necessary liaison.
• Provide advice, guidance, and recommendations designed to elucidate and support divisional programs and regulations in written and verbal communication.
• Modify existing program and create new programs in response to changes in federal, state, and local laws and regulations and programs requirements.
• Perform other related duties as needed.

As a manager, of unionized employees, this position has a responsibility to foster a positive labor relations environment based on mutual trust, respect, and cooperation.

To comply with federal, state, and county laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe for a specific course.

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Minimum Qualifications

Experience : Five (5) years experience in a progressively responsible professional experience with permitting or regulatory activities.

Education : Graduation from an accredited college or university with a bachelor's degree.

Equivalency : An equivalent combination of education and experience may be substituted.

Medical protocol : Medical History Review

Preferred Criteria

There are NO Preferred Criteria Assessments. All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified", placed on the eligible list, and may be considered for an interview. Employees meeting minimum qualifications of the same grade or higher will be placed on the Eligible List as a "Transfer" candidate and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following:

1. Experience developing and implementing customer service initiatives to improve program, customer service quality, and customer service satisfaction.
2. Experience supervising a team, managing and reassigning staff work, providing oversight and direction, evaluating performance, mentoring, and addressing performance.
3. Experience conducting presentations, explaining detailed information, and conveying information to staff, customers, management, and various stakeholders.
4. Experience developing a collaborative work environment and working with department divisions, unionized employees, and other agencies.

Minimum Salary 88993

Maximum Salary 157528

Currency USD