JOB TITLE: Patient Registration Rep I - 5:00am - 10:00amSHIFT/SCHEDULE: 0500-1000 5x4hr 20hr/wk - no weekendsPLEASE NOTE: ORIENTATION WEEK WILL DIFFER FROM THE NORMAL SHIFT/SCHEDULE AS POSTED IN JOB DESCRIPTION. MUST BE FLEXIBLE. Must be able to provide a physical copy of HS Diploma or GED or Higher Education, if requested POSITION SUMMARYEnables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital's needs are met. SPECIFIC SKILLS NEEDED
• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner
• 1+ year of medical office /hospital/medical billing work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge required
• Ability to multi-task in a fast and high-pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 45 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)EDUCATION/EXPERIENCE/TRAINING
• One-year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience required
• High school graduate required or equivalent, evidence of continuing education preferred.
• Medical terminology strongly preferred
• Insurance and billing experience strongly required
• Drivers License; ability to travel to off-site locations (Outpatient only)
• Bilingual Spanish or Chinese (Mandarin) preferred
• LA City Fire Card within 6 months of employment (PHGSH only)RTO (requested time off) must be on the submittalNo RTO the first two weeks of an assignmentPlease Note: Once RTO is submitted, this cannot be changed unless it's to cancel time requested - ensure that you have confirmed all dates needed off for the entire length of contract.