Operations Manager

1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer's expectations.

Operations Managers are in charge of providing inspired leadership for the operation of one of the organization's local facilities, which involves making important policy a strategic decision, as well as the development and implementation of operational policies and procedures. They provide excellent customer service by properly executing deliveries and service requests, as scheduled. Managing daily route scheduling, inventory, customer opportunities, and collections. They are responsible for providing a safe workplace for facility employees.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supervise and manage daily operations and facility employees
• Train, communicate, and enforce company and DOT safety procedures
• Ensure proper maintenance of facility and storage units
• Provide excellent customer service by executing deliveries and other requests for service
• Make recommendations for employee actions including hiring, pay, training, and performance reviews and terminations
• Perform facility opening and closing functions
• Ensure trucks and forklifts are operable and are being maintained properly and in accordance with company procedures
• Prepare, evaluate, and balance the employee and delivery schedules
• Manage customer relationships and resolve customer issues
• Manage facility inventory and assets
• Work and manage warehouse and route as needed
• Schedule and coordinate meetings
• Successfully manage and collect on past due accounts
• Develop strategies for better workplace efficiency, safety, and goal achievement
• Email and phone correspondence
• Liaise between managers, customers, and employees
• Monitor spending patterns and budget
• Assist with marketing initiatives as needed

Competencies/skills

• Strong leadership skills
• Effective problem-solving skills
• Ability to make sound business decisions
• Proficient software skills

Strong communication skills

Ability to adapt in a fast-paced environment

Ability to use power tools and forklift safely

Possesses strong organizational and time management skills

General knowledge of DOT and OSHA requirements for a safe workplace

Specialized knowledge and/or licenses

• CDL A or B with exceptional driving record preferred
• Must secure and renew Medical Examiner's Card by passing DOT Physical (every two years) if CDL licensed
• Forklift certification