Program Specialist IV

Job Description:
Program Specialist IV
Under the direction of the Field Services Manager, responsible for leading statewide efforts for the improvement of vital records registration in Texas. Work performed requires extensive specialized knowledge of vital statistics statutes, rules, security policies, program software and public health initiatives related to the collection of demographic and statistical data on vital records. Performs highly advanced senior-level monitoring and oversight of vital statistics providers (i.e. local registrars, birth facilities) for compliance with laws, service level agreements, performance measures, policies and procedures related to timely vital records registration and issuance in Texas. Oversees and executes comprehensive surveys and reviews of providers to ensure standardization of statutory and contractual requirements for improved data quality reporting and takes corrective action as needed. Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders (i.e. physicians, attorneys, county clerks, justices of the peace, funeral home directors, midwives, birth hospitals, elected officials, medical examiners, hospitals, and the general public) on vital statistics initiatives. Run reports in Excel for purposes of reporting and tracking vital statistics information.

Essential Job Functions:
Performs highly advanced senior-level monitoring and oversight of vital statistics providers (i.e. local registrars, birth facilities) for compliance with laws, service level agreements, performance measures, policies and procedures related to timely vital records registration and issuance in Texas. Oversees and executes comprehensive surveys and reviews of providers to ensure standardization of statutory and contractual requirements for improved data quality reporting and takes corrective action as needed. Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders (i.e. physicians, attorneys, county clerks, justices of the peace, funeral home directors, midwives, birth hospitals, elected officials, medical examiners, hospitals, and the general public) on vital statistics initiatives. (35%) Leads high level trainings, workshops and conferences with statewide scope. Conducts presentations pertaining to program services and communicates legislative and/or policy changes to stakeholders. Serves as an internal and external policy expert for stakeholders and the general public providing material consultative services and statute interpretation on workgroups and committees. Facilitates high level written and verbal communications on program reference materials, handbooks, forms and brochures. Oversees the production and content of website information, a VSU newsletter, articles for external agency publications and official correspondence. Coordinates with state and federal agencies, stakeholder associations and public health programs to promote vital statistics. Supervises, develops and coordinates provider certification programs to maintain latest knowledge and expert competency to ensure state and federal standards are met. Plans, develops and implements online training and certification programs. Develops new curricula and methodology for presenting vital statistics information, oversees marketing efforts, solicits speakers and sponsorships, obtains CEUs for stakeholders, compiles evaluations and reports findings to management. (25%) Manages the development and coordination of special projects and work plans to improve the delivery of services and operations affecting the Vital Statistics program with an emphasis on positive customer-focused outcomes. Utilize effective techniques for implementing and assessing program projects, including project management principles, continuous improvement methodologies, performance measures, surveys, statistical data analysis and stakeholder workgroups. May supervise or be assigned as a member of a specialized interdisciplinary team to respond to statewide improvement efforts, stimulate interest and to secure support for ongoing and new initiatives. Analyzes legislation (i.e. riders, bills, TAC), conducts fiscal impacts and develops recommendations for improving policy and programmatic functions relating to the implementation of legislative initiatives. Advances the promotion of vital statistics initiatives by effectively communicating the importance of accurate, timely and secure data collection to others who determine where medical research and surveillance activities may have the greatest impact on public health. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Knowledge Skills Abilities:
Knowledge of polices, regulations and rules of the vital statistics program; Knowledge of public health perspective in relation to vital records registration. Skill in performing monitoring of providers for compliance. Skill in public speaking and making presentation to large and diverse groups. Skill in analyzing and evaluating highly complex program and policy issues. Skill in implementing continuous improvement methodologies on assigned projects. Skill in project management. Skill in the use of performance measures, surveys and statistical data analysis. Skill in communicating effectively both orally and in writing. Skill in the use of computer and related equipment including program vital registration software and Microsoft Office to include email, word processing, spreadsheet, database, or presentation software programs. Skill in website programing and design. Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts. Ability to identify problems, evaluate alternatives, and implement effective solutions. Ability to interpret statutes and guidelines to stakeholders and the public. Ability to analyzes legislation (i.e. riders, bills, TAC), conducts fiscal impacts and develop recommendations for improving policy and programmatic functions relating to the implementation of legislative initiatives. Ability to develop work plans, coordinate administrative assignments, and adhere to strict deadlines. Ability to lead work groups, projects, and meetings.

Registration or Licensure Requirements:

Initial Selection Criteria:
Graduation from an accredited four-year college or university preferred.
Experience and education may be substituted for one another on a year for year basis.
Experience interpreting statutes, rules, regulations, policies and procedures.
Experience with developing or creating trainings, conferences, or workshops.
At least 1 year experience working in customer service.
Experience with Excel, Word, and Power Point.

Additional Information:
Selected candidate must submit to and pass a fingerprint-based criminal background check upon offer of employment.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:
NOTE: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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