Risk Investigations Program Manager Graduate (Global E-Commerce-Governance and Experience-AMS-Creator and Content Governance) - 2025 Start (MBA)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

TikTok E-commerce's Governance & Experience team is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. In this role, you will have the opportunity to support our continued growth and expansion.

We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2025.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
- Work on x-functional projects across the investigations, analytics and risk management ecosystem, navigating complexity and driving impact. Build requirements and partner with Product to launch solutions
- Investigate sensitive and critical escalations, review and enforce our strategies and TikTok Shop policies, taking into account our rules, business impact, and local market conditions. Be a subject matter expert on the Creator and Content landscape and an authoritative voice x-functionally
- Conduct root cause analyses on problematic trends/escalations, drive solutions
- Dive into the business and dig into user behavior to identify abnormal user behavior. Develop regulations, models and risk control strategies on content violations based on business requirements
- Pay close attention to the trends in the industry, collect and present useful information and continuously optimize relevant processes

Qualifications

Minimum Qualifications:
- Strong ability to analyze, manipulate, and identify insights from quantitative and qualitative data. Experience with analytical tools (like Excel or SQL) is a plus.
- Demonstrated analytical thinking and problem-solving.
- Experience managing projects and coordinating with different cross-functional regional partners.
- Strong work ethic and ability to work independently in a fast-paced environment.
- Demonstrated ability to navigate successfully with ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment.

Preferred Qualifications:
- MBA degree
-2+ years of hands-on and in-depth experience in e-commerce governance and implementation, analytics, online operations and escalation environment, social media operations, and/or research.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at earlycareers.accommodations@tiktok.com.