Sales Support Specialist

Who we are:

American Marketing & Publishing, LLC has provided trusted and effective local advertising solutions to family-owned businesses for 26 years. Today we are one of the fastest growing fully integrated digital advertising companies in the U.S. We're looking for a talented and hardworking Sales Support Specialist, eager to learn and tackle new challenges, in a growing, dynamic and innovative environment.

We've been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure our clients win the call when consumers have a need and begin to search, and we've become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs.

We help tens of thousands of businesses manage their online business listings, company profiles, imagery, website, social postings, and reviews. We own the CloseBy® Text Marketing Platform and we are the largest Google Street View Trusted agency in North America. In sum, we provide the best people in the community - hard working small business owners - with the best local advertising solutions in the industry.

Why Join Us:

• Fun, team based collaborative culture
• Career training and development programs
• Growing team with leadership opportunities
• Competitive wages with opportunity for early career growth
• Comprehensive Benefits Package
  • Paid Holidays
  • Paid Time Off (PTO)
  • Volunteer Paid Time Off
  • Health Insurance - Blue Cross Blue Shield
  • Dental Insurance - Delta Dental
  • Vision insurance - VSP
  • 401(k) - Fidelity
  • Referral Program

Job Summary:

We offer our Field Sales Reps excellent support through our Sales Support Team. Our Sales Support Specialists are the backbone of our sales force, providing materials, service and ongoing tools to assist sales reps and managers in the field. A friendly Sales Support Specialist is only a phone call away to help a rep or manager with a question, provide additional sales aids, or help connect them with the resource they need to be successful. It is not uncommon for Sales Support to proactively reach out to provide friendly, helpful assistance in any way.

Principle Duties and Responsibilities include but are not limited to:

• Act as a liaison between sales representatives and the office staff to help answer questions and provide communication support to both field and DIS reps
• Proactively call reps to help them get contracts out of their hold files as well as occasionally contacting customers to verify contract information
• Make outbound proactive calls to reps to tell them success stories, help them with their Hold Files and any other information to help them make sales
• Answer all questions for sales representatives on your assigned team and act as a back-up to the other teams
• Prepare all change of project requests for sales reps
• Help prepare new class training materials weekly including packing and shipping
• Ensure accuracy in all new sales materials, training manuals and scripts
• Run reports in Sugar CRM, Sales Facts and Report Manager, as needed for DM's and their sales reps
• Maintain a calm, helpful demeanor in the face of challenging conversations or issues
• Fulfill requirements for sales rep canvass assignments in Sugar CRM
• Make weekly Zoom calls to AMP New Hires to support them in their field transition and in learning the AMP CRM
• Backup the pulling, assigning and reporting on Inside Sales leads. Must have excellent Microsoft Excel skills.
• Update and create sales forms and procedures as needed
• Any and all other duties as assigned

Educational Requirements:

• College degree preferred, but not required.

Functional Demands

• Basic computer skills required, working knowledge of Microsoft Office Suite preferred.
• You must be able to keep yourself and your work area organized and neat.
• You must have the ability to multitask, work under deadlines, and produce accurate materials in an ever-changing environment.
• This position requires an employee to intermittently be able to lift approximately 20-25 pounds.