Senior Analyst - Operations

Who is Eventellect?
Eventellect helps professional and collegiate sports and entertainment properties achieve their long-term strategic goals and grow total net ticket revenue. Our industry-leading technology capabilities and strategic solutions allow our partners to gain visibility, improve profitability, and maximize attendance. We are a fast-growing company that is respected both in Houston (Houston Business Journal's Best Places to Work 2017, 2018, 2022) and nationally (INC 5000 list of fastest-growing companies 10 years in a row).

What Are We Looking For?

We seek a highly skilled and motivated Sr. Operations Analyst to join our team. This role is pivotal in analyzing and optimizing our business operations. The ideal candidate is creative, detail-oriented, and possesses strong problem-solving skills. You will work closely with cross-functional teams to identify areas for improvement, develop actionable insights, and implement strategic solutions.

Key Responsibilities

• Conduct detailed analysis of operational processes, systems, and workflows to identify inefficiencies and areas for improvement.
• Develop and maintain key performance indicators (KPIs) to measure operational performance and track progress.
• Build and maintain reports and dashboards to highlight opportunities for improvement and progress to stakeholders.
• Collaborate with cross-functional teams to enhance platform performance and data visibility.
• Utilize data analysis tools and techniques to interpret complex data sets and deliver actionable insights to executive-level audiences.
• Work closely with customer support and operations teams to address platform issues, automate workflows, and enhance marketplace satisfaction.
• Monitor operational processes and performance metrics related to ticketing operations and marketplace intelligence initiatives.
• Identify risks and opportunities within ticketing operations and develop strategies to mitigate risks and capitalize on opportunities.
• Stay current on industry trends, best practices, and emerging technologies related to ticketing and fan shopping experiences.

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Management, Management Information Systems, or a related field. A graduate degree (MBA or a quantitative discipline) and certifications (e.g., Lean/Six Sigma) are preferred.
• 3+ years of experience in operations analysis, process improvement, product operations, or related roles (preferably in sports, live entertainment, technology, or e-commerce).
• Ability to thrive in a lean, startup-like environment.
• Proficiency in data analysis tools and software (e.g., Microsoft Excel, SQL, Tableau, Python, Power BI, Snowflake, Sigma).
• Excellent communication skills to effectively convey complex ideas to technical and non-technical audiences.
• Curiosity and self-motivation to find new and creative solutions.
• Passion for technology and live entertainment.
• Flexibility to occasionally work outside of normal hours as business needs dictate.

Why Work for Eventellect?

• Join a fast-growing company respected both locally and nationally.
• Competitive salary and bonus potential.
• Comprehensive benefits package including 90% employee medical coverage, dental and vision coverage, basic term life insurance, and short-term disability coverage.
• 401K program with company match.
• Unlimited paid time off.
• $1000 annual ticket budget for sports and live events.

How to Apply
If you are passionate about technology and live entertainment and are looking for an exciting opportunity to impact a fast-paced environment, we would love to hear from you. Apply now to join our team and be part of our success story!

Job Questions:

1. Are you authorized to work in the United States on a full-time basis without the need for sponsorship now or in the future?
2. Do you currently reside in the Greater Houston Area or is willing to relocate to Houston, TX?
3. How many years of experience do you have working in event ticketing or an e-commerce focused industry?
4. What is the most important thing we should know about you when considering your application?
5. Provide a brief summary about a time you identified an opportunity for improvement using data and drove action to make improvements.

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