Senior Business Analyst

About the role:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

Author Services team in Research Technology is seeking an experienced Business Analyst Lead who will work alongside other business analysts and product managers to understand business needs and processes. The BA will be responsible for performing detailed requirement analysis, documenting requirements and processes. The candidate will also play a key role in User Acceptance Testing and tech analysis of production issues. To succeed in this role, BA should have a natural analytical way of thinking and should be able to explain difficult concepts to non-technical users.

How you will make an impact

• Take ownership of gathering requirements, documenting those requirements, and working with project / program managers to create appropriate epics and stories in JIRA.
• Execute requirements and backlog management in Agile software development methodology.
• Construct workflow diagrams and supporting documents.
• Maintain program backlog; keep it current with priorities.
• Analyze historical trends and develop new insights and perspectives.
• Work closely with the colleagues in Customer Support and Product Tech Support teams to understand pain points and issues; develop the best approaches to address them.
• Work closely with Author Services leads to realize solutions, conduct periodic review of implementations, and escalate issues.
• Work with developers and quality engineers to prioritize any bugs that are found through the QE and UAT processes.
• Act as an expert tester and reference for business testers during user acceptance procedures for newly developed features.

What we look for:

• Bachelor's degree in information technology.
• 5 - 7 years of Information Technology, systems integration and/or quality assurance.
• Work in the position of business analyst/senior business analyst for an IT company during last three years.
• Basic knowledge of software development lifecycle and processes (experience in Agile development approach).
• Good communication and interpersonal skills to collaborate with business stakeholders and development teams.
• Organizing requirements into Epics, stories
• Strong experience in establishing a customer relationship and create a pipeline for requirements.
• Critical thinker with good judgment and initiative
• Strong attention to detail
• Excellent verbal and written communication skills
• Self-motivated
• Ability to work independently and with others.
• Extremely organized with strong time-management skills.

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

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