Senior Product Manager - Point of Need Help Experiences

Come join the QuickBooks, Customer Success, Digital Delivery team and lead the journey of AI led digital help experiences. Here you will build capabilities and experiences that help customers easily learn to use product features saving valuable time, building confidence and ensuring they get the most value from our products to run and grow their businesses. The Digital Delivery team works across core product, customer experience, and platform capability teams to create and deliver capabilities and experiences that serve our entire suite of products and digital help tools such as In-Product help, Out-of-Product help, contact support and more!

We are looking for candidates with a strong track record of managing platform products, demonstrated experience in UI frameworks, deep technical and AI understanding, strong execution capability, a history of building strong business partnerships and delivering impactful business results.

Responsibilities

• Create momentum with entrepreneurial grit and bias for action
• Brings bold ideas that changes the trajectory of the customer experience
• Leveraging customer research and data backed insights as your true north to guide and drive product roadmaps
• Driving decisions by generating hypotheses, running experiments and interpreting the data to fail fast and learn fast
• Approach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraints
• Share domain knowledge and mentor others