Service Sales Support Administrator

Our Opening and Your Responsibilities

The Service Sales Support Administrator will be responsible for working directly with customers and sales personnel to manage service renewals within a broad base of Life Science accounts.

The administrator must excel working in a fast-paced environment that manages a high volume of work.

Your responsibilities:

• Manage the service renewal process for existing service customers from sending service reminders, confirmation of service requirements, generation of quotations and ensuring receipt of customer purchase order.
• Work closely with service customers by email and phone, as well as internal stakeholders including sales and service schedulers to meet customer's requirements.
• Answer basic questions about service plans
• Prepare and review monthly reports with internal stakeholders
• Achieve monthly, quarterly, annual service renewal targets

What You Need to Succeed

• Customer focus, detail oriented with strong organizational skills.
• Excellent verbal and written skills with the ability to interface with both customers and internal stakeholders.
• Proficiency in MS Excel and Microsoft applications.
• Associates degree or equivalent work experience.
• Technical or Customer Service experience preferred.

TO APPLY and for more information about the role, please visit: https://jobs.mt.com/SearchJobs and search for "Service Sales Support Administrator." EEO. #d&slc

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

• We help feed the world. We impact how food is produced, packaged and made safe.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
• Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.

Mettler Toledo Rainin manufactures pipettes, one of the most basic tools used in every type of chemistry laboratory and many kinds of biological laboratories. Rainin's pipettes consistently rank among the top premium pipette brands in North America, Europe, Asia and the Middle East.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy . If you'd like more information about your EEO rights as an applicant under the law, please click here .

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #
16868

Preferred Location
California

Oakland

Job Type
Full-time

Pay Range
$23.89-$38.41

Legal Entity
Mettler-Toledo Rainin, LLC [Delaware]

7500 Edgewater Dr, Oakland, CA 94621 United States

+1 (800) 472-4646