Regional Director/District Administrator Administrative Support Technician

This position is located in the city of Fresno.

Under the general direction of the Staff Services Manager I, District Operations Support Team Manager, the Office Technician (Typing) performs administrative clerical duties to support the Regional Director (RD) and the District Administrator. As the RD/DA Administrative Support Technician, incumbents are involved in sensitive public contact and handle highly sensitive documents related to consumer and employee issues. In addition, provides administrative clerical support to the DOS Team Manager and Supervising Program Technician II as needed.

Answers all incoming phones calls and inquiries for the RD/DA. Acts as first point of contact for the RD/DA to help facilitate expeditious resolution of problems. Independently composes, types, and edits sensitive and confidential correspondence on behalf of the RD/DA that may include formal responses to consumer appeals, administrative case reviews, and other consumer-related correspondence. Tracks projects and assignments for the RD/DA. Conducts research and evaluation of information to present options and information to the RD/DA as assigned. Maintains confidential and highly sensitive records for the RD/DA and for the district.

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• OFFICE TECHNICIAN (TYPING)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-447125

Position #(s):
813-150-1139-960

Working Title:
Regional Director/District Administrator Administrative Support Technician

Classification:
OFFICE TECHNICIAN (TYPING) $3,717.00 - $4,654.00 A

# of Positions:
1

Work Location:
Fresno County

Telework:
In Office

Job Type:
Permanent, Full Time

Department Information
If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.

Join us in our Sacramento location within walking distance of Golden 1 Center, Downtown Commons (DOCO), State Capitol Park, the American River, seasonal farmers markets, public transportation, and a large variety of shopping locations and eateries. Enjoy a great work environment with an onsite fitness center with showers and a locker room, indoor bicycle storage, large outside patio with table tennis, and a spacious indoor breakroom with accessible vending machines. If you strive to make a difference, we invite you to seek a career with DOR!

DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.

DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.

Our work at DOR is guided by the following core values:

• We believe in the talent and potential of individuals with disabilities.
• We invest in the future through creativity, ingenuity, and innovation.
• We ensure our decisions and actions are informed by interested individuals and groups.
• We pursue excellence through continuous improvement.
• We preserve the public's trust through compassionate and responsible provision of services.

VISION STATEMENT:

Employment, independence, and equality for all Californians with disabilities.

MISSION STATEMENT:

DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.

People with disabilities are encouraged to apply.

Please visit our website to learn more about DOR and our mission.

Department Website: http://www.dor.ca.gov

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

When mailing in an application, include JC#447125 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the "Questions" tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

A valid typing certificate with a minimum of 40 wpm is required. A Statement of Qualifications and resume are required and must be included.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/3/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Rehabilitation
Attn: PERSONNEL UNIT 150, PAS-240490/JC-447125
721 Capitol Mall

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Rehabilitation
PERSONNEL UNIT 150, PAS-240490/JC-447125
721 Capitol Mall

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  All interested applicants are required to submit Statement of Qualification (SOQ). The SOQ must be clearly titled "Statement of Qualifications" at the top of the page and should be no longer than one typed page, Arial 14 font. Applications received without an SOQ, or the SOQ does not follow this instruction will be considered income. 1. Describe your experience and qualification related to this position as described in the duty statement, with emphasis on experience related to administrative support, creating letters, correspondence, and spreadsheets.2. The OT(T) administrative support assistant is the point of contact to the Regional Direct and District Administrator. Describe what Customer Service Skills you have that can ensure each person who contacts our department receives the information they need and has a positive experience?3. Describe your experience working in a team environment.
  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Desire to work in a fast paced, service-oriented state department prioritizing accountability and exceptional customer service

• Ability to work independently and cooperatively in a team environment with customers and coworkers in a professional manner, and with integrity and respect

•High level of organizational skills with ability to function effectively in an electronic office, experience utilizing Microsoft Office Suite software programs, Adobe Acrobat, MS Teams, Excel, Visio, Zoom, FI$Cal, Power BI/Apps, Tableau and other essential workplace apps and tools

• Ability to communicate effectively, orally and in writing and experience creating and transmitting memos and reports

• Exhibit excellent attendance, punctuality, and dependability

• Ability to follow approved Departmental policies and procedures

• Ability and willingness to learn

Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS
• Medical Benefits, including health , dental , and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Group Legal Services
• Life Insurance
• ScholarShare (College Saving Account)
• Pre-Tax Parking
• Commute Program

For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR .

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.dor.ca.gov
Hiring Unit Contact:
Monica Casada
(559) 445-6969
monica.casada@dor.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights
(916) 558-5850
Civil.Rights@dor.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

To obtain list eligibility for the Office Technician (T) position, you must first take the online exam:
Click here to learn more about examinations available online .

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.