Staff Services Analyst

The Quality Assurance Review (QAR) Unit is responsible for performing quality review and second level approvals (A2) on all claims; paying all approved cash claims by adding them into the settlement batch; and documenting trends in errors in conjunction with working with leadership to update procedures and make recommendations on future training/retraining as necessary to mitigate future errors as appropriate. With supervision provided by a Staff Services Manager I in the QAR Unit of the Support Services Bureau, the SSA will, with increasing independence, conduct in depth quality assurance reviews of the more complex claims approved by claim evaluators to determine if the claim meets approval requirements. This will include claims from business owners, heirs of deceased owners, investigators, and other Property and non-Property Owner claims. The SSA will need to be knowledgeable of Unclaimed Property Law, Government Code, Probate Code, Civil Code, Code of Civil Procedure, California Code of Regulations, and the Claims Requirement List (CRL) as they apply to claim processing requirements for these types of claims and have the ability to research the CRL for specific requirements as necessary. The SSA will also require knowledge of the QAR Core Requirements and Sub-Core Requirements in Clearview Connect that must be verified when performing a QAR. The incumbent will be responsible for updating Clearview Connect to identify errors and provide clear communication on how to correct errors to the appropriate Claims Evaluation Unit via the QAR Error Report.

Duties performed:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Conduct QAR reviews of claims that have been evaluated and approved by the Consumer Services Bureau (CSB) evaluation staff for properties where the owner is deceased. Analyze the documents submitted with the claim package to determine and verify that the claims meet the requirements stated in the CRL.

• Research the CRL as necessary to determine the proper processing requirements and verify that the claimant's entitlement to the property has been proven. Utilize understanding and knowledge of Wills, Trusts, and the Probate process. Analyze Wills, Trusts, Tables of Heirship, and Final Decrees of Distribution, Letters of Administration, and Letters of Testamentary, submitted with the claim package as evidence in proving entitlement to unclaimed property.

• Conduct QAR reviews of Business Owner claims that have been evaluated and approved by the CSB evaluation staff. Analyze the documents submitted with the claim package to determine and verify that the claims meet the requirements stated in the CRL. Research the CRL as necessary to determine the proper processing requirements and verify that the claimant's entitlement to the property has been proven. Utilize an understanding and knowledge of Corporate Actions such as: Mergers, Bankruptcies, Dissolutions, Forfeitures, Suspensions, Sale/Purchases, and Subsidiary Relationships.

• Analyze and interpret Articles of Incorporation/Dissolution, Merger Agreements, Partnership Agreements, Bankruptcy Filings, and Declarations of Loss submitted with the claim package as evidence in proving entitlement to unclaimed property. Verify and ensure appropriate distribution of property to owners following all applicable laws and rules governing the program.

• Conduct QAR reviews of all property owner and other non- property owner claims including Single Owner, Multiple Owner, Automated Fast Track, Foreign, Safe Deposit, Cashier's Checks, Securities, Bonds, Investigator claims, County Probated Estates, Holder Claims for Reimbursement, Government Agency claims, Legal Order to Pay claims, and other unique claim types that have been approved by CSB evaluation staff.

• Analyze the documents submitted with the claim package to determine and verify that the claims meet the requirements stated in the CRL. Research the CRL as necessary to determine the proper processing requirements and verify that the claimant's entitlement to the property has been proven.

• Utilize knowledge of the various types of claims processed and the unique processing and evidence requirements associated with each type of claim, including legal requirements for Investigator contracts and County Probated Estate claims. Verify and ensure appropriate distribution of property to owners following all applicable laws and rules governing the program. Identify and prevent the payment of fraudulent claims by following policies, procedures, and processes, and recommend appropriate course of action to be taken for any potential fraudulent claims.

• Document the results of the review in Clearview Connect by updating the QAR screens. Apply a status to all QAR Core Requirements in Clearview Connect; update the status of QAR Sub-Core Requirements to document the specific errors made on the claim; and add specific comments to explain errors and provide instructions on how to fix the error.

• Process approved claims by applying a second approval in Cle arview Connect, generating a QAR Settlement Report, and forwarding the claim along with the QAR Settlement Report to the pay desk for settlement, or to the next approval level if additional approvals are required.

You will find additional information about the job in the Duty Statement .

Working Conditions
Free Parking

Located in Rancho Cordova on White Rock Road, the Unclaimed Property Division is situated between Mather Field Road and Zinfandel Drive just off Highway 50. Located in the family-friendly suburbs of Sacramento, there is an abundance of nearby markets, dining options, and local micro-breweries. Public transportation is accessible nearby via Sacramento Regional Transit's bus and light rail systems.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-451448

Position #(s):
051-550-5157-157

Working Title:
Staff Services Analyst

Classification:
STAFF SERVICES ANALYST $3,749.00 - $4,698.00 A
$4,059.00 - $5,081.00 B
$4,868.00 - $6,093.00 C

# of Positions:
1

Work Location:
Sacramento County

Telework:
In Office

Job Type:
Permanent, Full Time

Facility:
Unclaimed Property Division

Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.

The Unclaimed Property Division (UPD) of the California State Controller's Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you'll be part of a team that directly impacts people's lives on a day-to-day basis.
Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

To learn more about the SCO, visit: https://www.sco.ca.gov/index.html

How did you hear about us? Take our survey here: https://www.surveymonkey.com/r/SCOJOBS

Special Requirements

A resume is required.

A cover letter is required.

Take the Staff Services Analyst examination here:
https://calcareers.ca.gov/CalHRPublic/Search/ExamSearchResults.aspx#classid=2151

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/10/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Controller's Office
Human Resources
Attn: Human Resources Office, C.B.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Controller's Office
Human Resources
Attn: Human Resources Office, C.B.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter: The cover letter must be written in Arial font and consist of three paragraphs. Please include your experience in quality assurance or how your previous experience has prepared you for a position in a quality assurance Unit.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Required to demonstrate a high degree of initiative and strong analytical ability

• Ability to perform research and analyze data to determine trends impacting the Support Services Bureau

• Must be punctual and have excellent attendance

• Must have excellent communication skills, ability to develop, and deliver high quality products

• Must be open minded, and give thoughtful consideration before forming opinions and taking effective action

• Exercise careful deliberations before making judgement

• Must be able to remain calm under pressure and recognize the needs of others

• Ability to work as part of a team, and independently

• Ability to handle multiple projects and meet deadlines simultaneously

• Must have strong attention to detail, use good judgement, and have the ability to take on challenges effectively

• Must be flexible and willing to learn and thrive in an environment of constant change

• Must have excellent customer service skills utilizing effective and professional communication

• Must be approachable, friendly, and have a positive attitude

• Must be continuously available to answer inquiries by unit staff

• Must be proficient in Microsoft Excel and Word

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Brendan Duhow
(916) 631-3257
BDuhow@sco.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
SCO EEO Officer
(916) 324-2223

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.