Summary
The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

The Store Experience Operations Support team manages a suite of systems and tools that enable extraordinary in-store demo experiences for millions of Apple customers worldwide. The team is looking for a Geo Enablement Program Manager to focus on all aspects of Geo and partner engagement for a portfolio of various tools related to channel store operations.

You should have a passion for Apple, technology, operations, and the customer experience. The successful candidate will have a strong work ethic and the ability to prioritize effectively and work independently as well as collaboratively with various cross-functional partners. Being extremely self-disciplined and proactive is a must for this position.



Description
- Manage end-to-end geo and partner engagement plan for a portfolio of store operations applications.
- Work with stakeholders to streamline and enhance existing business processes. Partner with Product team to improve existing applications and/or create new solutions.
- Design and deliver all program communication with the geos and partners.
- Manage all geo-facing operations projects, setting priorities with measurable objectives; monitor and report on processes, progress, and results. This includes establishing a scalable support model with geos, measuring the health of the program/product through ticket volumes & feedback loops, and identifying key metrics via benchmark reporting.
- Define rollout strategies and create a roadmap for training content.
- Design field feedback collection mechanisms through rollout and onboarding of users.
- Ensure that leadership and key partners have consistent access to and understanding of progress, roadblocks, and tracking against key milestones and goals.

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