Support Engineer II

Support Engineer II
Duration: 11 Months
Location: Onsite, Sunnyvale, CA
Pay Range: $28/hr. - $31/hr.

We're excited to build and launch new solutions from the ground up together as one team. As a fast-growing team, we are seeking a Support Engineer II to be the SME of one or more products and services to help customers solve difficult technical support problems and generate positive customer feedback.

Top 3 Must-Have Hard Skills:

• 3+ years of relevant experience in troubleshooting, developing, and testing electronic products and related services for enterprise customers.
• Bias for action - Problem-solving/critical thinking skills. Ability to assess technical practices for development, design, and operations and work with customers to recommend the right methods for effective service operations.
• 2-4 years of experience with Python.

Basic Qualifications:

• Bachelor's degree in engineering or a related technical field.
• 3+ years of relevant experience in troubleshooting, developing, and testing electronic products and related services for enterprise customers.
• Understanding of architecture and operational parameters to effectively handle escalations.
• Ability to learn new technologies as they emerge.
• Understanding of how technologies interact, such as Wi-Fi, BT, Android/iOS apps, web services, and APIs.
• Ability to see patterns and make connections to improve systems and their operational efficiency.
• Knowledge of solutions existing elsewhere and how they can be connected.
• Ability to assess technical practices for development, design, and operations and work with customers to recommend the right methods for effective service operations.

Years of Experience:

• 3+ years of relevant experience in troubleshooting, developing, and testing electronic products and related services for enterprise customers.
• Understanding of architecture and operational parameters to effectively handle escalations.
• Ability to learn new technologies as they emerge.
• Understanding of how technologies interact, such as Wi-Fi, BT, Android/iOS apps, web services, and APIs.
• Ability to see patterns and make connections to improve systems and their operational efficiency.
• Knowledge of solutions existing elsewhere and how they can be connected.
• Ability to assess technical practices for development, design, and operations and work with customers to recommend the right methods for effective service operations.
• Ability to build workarounds during times of crisis to get customers working again.

Preferred Qualifications:

• Proven technical experience in the development, testing, and implementation of large-scale, complex technology projects.
• Working knowledge of using Microsoft Office suite and software for technical document writing.
• Proven record of training and coaching junior support team members.
• 2-4 years of experience with Python (required).

Preferred Skills:

• Intermediate knowledge of Java (1-2 years).
• Intermediate knowledge of JavaScript (1-2 years).
• 1-2 years of experience with SQL.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.