Systems Analyst - ENT - NextGen Electronic Health Record System

Compensation: $63,875.00 - $103,800.00/year

• Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.
  
  Job Highlights:
  A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine's IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
  
  Work with the Best at UAB Medicine :
  UAB Medicine is Alabama's largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
  
  - U.S. News & World Report 's Best Hospitals, #1 in Alabama
  - America's No. 1 Best Large Employer, Forbes , 2021
  - Level I Trauma Center
  - NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
  
  Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match

Duties

To conduct business requirements reviews, technical systems specifications and systems process analysis. To develop detailed selection evaluation criteria. To analyze and re-engineer business processes using industry standard tools and methods with understanding of the technical and business environments. To partner with business process experts to learn and understand problems with software. To develop innovative IT solutions for risky and demanding business situations.

Qualifications

Minimum Requirements

Associate's degree in Information Systems or a related field and four (4) years of related experience required. Work experience may substitute for education requirement.

Preferred Skills

1. Support NextGen EHR system

• Operate as the first line of support for NextGen.
• Assist with implementing new functionality in NextGen.
• Assist with planning for new applications, upgrades and other initiatives.
• Respond to phone calls, email requests, and ticket requests for service and support queries with excellent communication skills and written or verbally with attention to detail and quality.
• Follow established processes for accurate documentation and entry of requests into the IT ticket system.
• Perform problem analysis, issue resolution over the phone (using remote tools), or via ticket system or onsite.

2. NextGen EHR customizations and reporting

• Create ad-hoc reports from NextGen.
• Customize the system using the available tools based on new requirements or workflow enhancements.
• Use SQL, Crystal Reports or existing tools to get the data and use it to troubleshoot issues when required.
• Use the above tools to create reports for users based on requirements and for monitoring.
• Maintain, document customization, and monitor them during system upgrades. Utilizes data extract tools and scripting methods to import/export data.

3. Responsible for NextGen EHR maintenance and enhancements

• Act as a liaison between NextGen and users.
• Report bugs, issues or shortfalls to NextGen with all the needed information and documentation.
• Keep up with NextGen enhancements, updates, and known issues: schedule installation and testing of these updates in both test and production environment.
• Assist and participate in workflow and process changes to ensure system integrity.
• Present new functionality and enhancements created by NextGen to keep the user base current.

**Experience with an equivalent EHR system may substitute for NextGen requirements**