Systems Engineer

The Systems Engineer is a critical member of the Technical Operations Team.
They are responsible for end-to-end technical support of complex enterprise-scale applications which use a variety of technologies both on-premises and in the cloud.
Their work includes day-to-day operations working with business units to plan, design, and implement systems as well as monitoring ongoing maintenance, enhancements, and automation.
This role will apply systems reliability engineering principles, DevOps practices, and ITSM service operation disciplines that facilitate a highly efficient, highly available production environment
Utilizes skills and experience provision enterprise-scale software and services both on-premises and in the cloud. This includes combining the right combination of cloud and on-prem resources for any given product/solution.
Utilizes skills and experience to provide technical leadership with OS performance monitoring, tuning, and troubleshooting.
Utilizes skills and experience to provide technical leadership assist with web/application server configuration, performance monitoring, tuning, clustering, and debugging.
Utilizes skills and experiences to act as a liaison to the DevOps process with project delivery team. Evaluates new applications/systems for both operational best practices and technical feasibility against current operational standards.
Participates in major incidents by providing technical leadership to interpret data from OS, applications, middleware stacks, and performance management tools. When engaged, takes responsibility for identifying the point-of-failure and to restoring normal service operation.
Works in a team responsible for Incident Management, Request Fulfillment, Problem Management, IT Operations Control, Change Evaluation, and Change Fulfillment.
Assists in creating concise and accurate documentation for Level 1 and Level 2 teams so they can achieve the resolution of simple to moderate incidents/issues without escalation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Bachelors Degree preferred
5-10 years of experience as a Systems Engineer
Top skills both: Automation and Troubleshooting
Containerized environments AWS and AZURE
ECS or Kubernetes
Terraform
Provision infrastructure in clouds and on prem
Operating systems- Linux and Windows workloads (heavier Linux)
Experience troubleshooting and assisting application support team, going within in the server, triaging and driving solutions
Willing to work on- call (24 hours every 6-8 days rotating schedule)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.