Technical Support Operations Manager
Austin, Texas
Employer: Transforce
Industry:
Salary: $80000 per year
Job type: Full-Time
Job Posting Title:
Technical Support Operations Manager
University Housing and Dining
All Applicants
40
Exempt
Oct 28, 2024
Expected to Continue
UT MAIN CAMPUS
General Notes
BENEFITS: UT Austin offers a competitive benefits package that includes:
Purpose
The Technical Support Operations Manager will oversee the IT Help Desk and Info Systems team for University Housing and Dining (UHD). In a fast-paced high volume environment this role helps coordinate user requests and prioritize those requests based on business needs. Provides excellent customer service to all UHD staff members. Ensures our IT assets are tracked and kept up to date to maintain security compliance.
Responsibilities
Preferred Qualifications
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).
Salary Range
$80,000+ depending on qualifications
Working Conditions
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
Technical Support Operations Manager
- ---
University Housing and Dining
- ---
All Applicants
- ---
40
- ---
Exempt
- ---
Oct 28, 2024
- ---
Expected to Continue
- ---
UT MAIN CAMPUS
- ---
General Notes
BENEFITS: UT Austin offers a competitive benefits package that includes:
- 100% employer-paid basic medical coverage
- Free Capital Metro bus rides
- Retirement contributions
- Paid vacation, sick time, and holidays
- Career growth & professional development
Purpose
The Technical Support Operations Manager will oversee the IT Help Desk and Info Systems team for University Housing and Dining (UHD). In a fast-paced high volume environment this role helps coordinate user requests and prioritize those requests based on business needs. Provides excellent customer service to all UHD staff members. Ensures our IT assets are tracked and kept up to date to maintain security compliance.
Responsibilities
- Manage and lead a team of full time IT Professionals that specialize in Technical Support. This will include the hiring of staff, evaluating performance of staff, and other administrative/managerial duties as required. Develop staff to focus on customer-oriented solutions while providing excellent customer service. Maintain high standards of communications with staff and customers. Display excellent organizational skills with the ability to handle multiple concurrent assignments.
- Oversee the IT Help Desk for UHD. Ensure support requests are properly tracked and documented via UHD Ticketing system. Ensure campus security standard practices are followed across all support requests. Provide feedback to leadership on how we can innovate and implement tools to best serve the needs of our end-users.
- Lead training and documentation efforts for the technical support team. Ensure documentation is kept up to date and relevant for new hires to have a smoother on-boarding process, while also giving current staff the ability to keep up with daily business processes and procedures with minimal oversight.
- Asset Management, ensure that IT inventory items are added, and their locations are updated in the UHD inventory system. Work with senior IT leadership to ensure that items are tagged and entered into main campus inventory to have 100% compliance on the annual inventory audit. Always ensure this audit is done on time.
- Participate in all relevant UHD and UHD Business Services meetings, events, classes and training. Occasional after hours and on call duties. Other duties as assigned.
- Experience overseeing one or more information technology functions.
- Experience leading or conducting supervisory training.
Preferred Qualifications
- Associates Degree in a related field.
- Five or more years managing IT professionals.
- Experience with hiring and evaluating professional staff.
- Experience working in higher education environments.
- Experience supervising and managing technical staff who deliver mission-critical services.
- Demonstrated creative problem-solving skills.
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).
Salary Range
$80,000+ depending on qualifications
Working Conditions
- May work in all weather conditions
- May work in extreme temperatures
- May work around standard office conditions
- May work around electrical and mechanical hazards
- Repetitive use of keyboard at a workstation
- Use of manual dexterity
- Climbing stairs
- Climbing of ladders
- Lifting and moving
- Monday - Friday, 8:00AM - 5:00PM. Hours and days may vary due to business needs.
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
- ---
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
- ---
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
- ---
A criminal history background check will be required for finalist(s) under consideration for this position.
- ---
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- ---
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
- ---
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
- ---
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English) [PDF]
- E-Verify Poster (Spanish) [PDF]
- Right To Work Poster (English) [PDF]
- Right To Work Poster (Spanish) [PDF]
- ---
Created: 2024-10-19
Reference: iNj8zC4445L6
Country: United States
State: Texas
City: Austin
ZIP: 78749
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