Technical Support Specialist (Onsite)
Mesa, Arizona
Employer: Cognizant Technology Solutions
Industry: IT Infrastructure
Salary: $37800.00 per year
Job type: Full-Time
This is position open to any qualified applicant in the United States.
About the group:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Job Title: Technical Support Specialist (Onsite)
Location: Mesa, AZ.
Roles & Responsibilities:
Salary and Other Compensation:
Applications will be accepted until 08/27/2024.
The annual salary for this position is between $ 37,800.00 - $ 59,500.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
#LI-KV1 #CB #Ind123
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the group:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Job Title: Technical Support Specialist (Onsite)
Location: Mesa, AZ.
Roles & Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations over the phone remote connection software chat and email
- Flexible able to multitask and prioritize reported issues
- Deliver a high level of customer service to users seeking problem resolution
- Perform remote tackle through diagnostic techniques and pertinent questions
- Settle the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Deliver accurate information on IT products or services
- Record events and problems and their resolution in internal ticketing systems
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Logistics responsibilities include providing overall management in daily administration asset distribution setup and shipping/ receiving. Inventory of storage spaces stocking and maintenance of IT vending machines.
- Level 1 video conferencing support including fix of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
- Proficient in end-user network solve tools and practices
Salary and Other Compensation:
Applications will be accepted until 08/27/2024.
The annual salary for this position is between $ 37,800.00 - $ 59,500.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
#LI-KV1 #CB #Ind123
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 345,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Created: 2024-08-22
Reference: 00060378491
Country: United States
State: Arizona
City: Mesa
ZIP: 85208
Similar jobs:
-
Internal Revenue Agent (SB/SE Compliance User Support Specialist)
Internal Revenue Service in Glendale, Arizona -
25U Signal Support Systems Specialist
Army National Guard in Prescott, Arizona -
MISSION SUPPORT SPECIALIST (GENERALIST)
Customs and Border Protection in Tucson, Arizona💸 $49906.00 per year -
HR Support Services Specialist
CommonSpirit in Phoenix, Arizona -
Transportation Specialist, Driver Support Services (DSS)
Amazon in Tempe, Arizona -
Senior Support Specialist
Compunnel in Scottsdale, Arizona -
Support Services Specialist
Indian Health Service in Phoenix, Arizona -
Customer Support Specialist III
Insight Global in Phoenix, Arizona -
Premium Customer Support Specialist
Uber in Phoenix, Arizona💸 $20.50 per hour -
Transportation Specialist, Driver Support Services (DSS)
Amazon in Tempe, Arizona -
IT Support Specialist
Insight Global in Chandler, Arizona💸 $80000 - $90000 per year -
REMOTE $16/hr. Medical Patient Support Specialist ***Georgia***
RemX in Phoenix, Arizona💸 $16 per hour -
SUPERVISORY MISSION SUPPORT SPECIALIST
Customs and Border Protection in Tucson, Arizona💸 $88525.00 per year -
25U Signal Support Systems Specialist
Army National Guard in Casa Grande, Arizona -
Customer Support Center Specialist (Effective 2024-2025 SCHOOL YEAR)
Tucson Unified School District in Tucson, Arizona -
Transportation Specialist, Driving Support Services (DSS)
Amazon in Tempe, Arizona -
13F Joint Fire Support Specialist (Enlistment Required)
Frontier Management in Phoenix, Arizona -
25U Signal Support Systems Specialist
Army National Guard in Phoenix, Arizona -
25U Signal Support Systems Specialist
Army National Guard in Florence, Arizona -
Customer Support Specialist III
Insight Global in Phoenix, Arizona