TikTok Shop - Anti-Fraud Operational Excellence Specialist
Seattle, Washington
Employer: TikTok
Industry: Operations
Salary: Competitive
Job type: Full-Time
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.As an Anti-fraud Operations Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.
Roles & Responsibilities
- Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Streamline and refine existing operational processes and build toolings
- Providing investigation insights to stakeholders
- Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
- Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission
- Responsible to triage, manage, and escalate any fraud incidents
- Perform other ad-hoc tasks related to fraud operations
Qualifications
Minimum Qualifications
- Professional experience in operation and investigation related to fraud, abuse, or cybercrime.
- Collaborative and works closely with cross-functional teams to build up insights
- Excellent writing skills
- Detail-oriented, analytical, ruthless prioritization, organizational skills, and project management experience
- Ability to gather information from various sources to substantiate investigation hypotheses
Preferred Qualifications:
- People management experience
- Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.As an Anti-fraud Operations Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.
Roles & Responsibilities
- Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Streamline and refine existing operational processes and build toolings
- Providing investigation insights to stakeholders
- Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
- Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission
- Responsible to triage, manage, and escalate any fraud incidents
- Perform other ad-hoc tasks related to fraud operations
Qualifications
Minimum Qualifications
- Professional experience in operation and investigation related to fraud, abuse, or cybercrime.
- Collaborative and works closely with cross-functional teams to build up insights
- Excellent writing skills
- Detail-oriented, analytical, ruthless prioritization, organizational skills, and project management experience
- Ability to gather information from various sources to substantiate investigation hypotheses
Preferred Qualifications:
- People management experience
- Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.
Created: 2024-08-22
Reference: A141429
Country: United States
State: Washington
City: Seattle
ZIP: 98109
Similar jobs:
-
TikTok Shop - Network Planning, Inventory, and Topology
TikTok in Seattle, Washington -
TikTok Shop - Senior Strategy & Analytics Associate, Market Intelligence
TikTok in Seattle, Washington -
TikTok Shop - Senior Data Product Solution Manager
TikTok in Seattle, Washington -
Product Marketing Manager Lead - TikTok Shop - Seattle
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager, Seller Incbuation (Content Creation Tools)
TikTok in Seattle, Washington -
TikTok Shop - Senior Seller Ecosystem Program Manager
TikTok in Seattle, Washington -
TikTok Shop - Product Strategy, Governance
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager (Price Comparison Operations) - Seattle
TikTok in Seattle, Washington -
TikTok Shop - Senior Associate/Analyst, Merchant Incentive
TikTok in Seattle, Washington -
TikTok Shop - Senior Strategy & Analytics Associate, Beauty
TikTok in Seattle, Washington -
TikTok Shop - US Data Scientist - Logistics
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager, Search - Seattle
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager - Merchants Products
TikTok in Seattle, Washington -
TikTok Shop - Strategy Product Manager Anti-Fraud Solutions
TikTok in Seattle, Washington -
TikTok Shop - Strategy Lead - Seller Incentives
TikTok in Seattle, Washington -
TikTok Shop - Product Manager, Logistics Provider Services
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager - Open Platform Products
TikTok in Seattle, Washington -
TikTok Shop - Data Analyst - Governance and Experience
TikTok in Seattle, Washington -
TikTok Shop - Head of Seller Onboarding
TikTok in Seattle, Washington -
TikTok Shop - Senior Associate/Analyst- Creator Incentive
TikTok in Seattle, Washington