TikTok Shop - Business Operations Manager

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
Our experienced team is always guided by demand to constantly explore new commerce opportunities for how we can support businesses of all sizes；We aim to enhance our user and community's experience to discover and engage with what they love through abundant product offerings, strict quality control, efficient fulfillment and high-quality after-sales service.

Responsibilities:
- Discover innovative collaborative models that fit into partners' short-term and long-term business objectives and strategize platform resources to achieve the shared interest.
- Create an execution plan and facilitate day-to-day executions to record the growth and progress of partner success.
- Solve key challenges in business growth by strong collaboration with XFN teams
- Some business travel may be expected for this role. Travel is not expected to exceed 60%.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above with relevant business experience
- 3 years of working experience in e-commerce/retail partner development with demonstrated ability to develop new business relationships and scale existing business relationships; mixed experience on both platform side and seller side is highly preferred.
- Effective communicator in both English and Mandarin, being able to convey complex content concepts in both languages, in a clear and compelling manner, ultimately driving successful client engagements. Business proficiency in Mandarin will be required to bridge communication and liaise with Mandarin-speaking clients/sellers
- Ability to work independently and time manage multiple sensitive and high profile initiatives

Preferred Qualifications:
- Strong connections with cross-border and distributors
- A faster learner and self-starter. Entrepreneurial mindset. Global vision.
- Ability to thrive in ambiguity and adjust quickly to change.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2