Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction:
We are looking for talented individuals to join our team in 2024. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated.

With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our E-commerce GnE team in the US, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users. We aim to deliver high quality products together with a unique customer experience via TikTok.

Successful candidates must be able to commit to one of the following start dates below:
1. January 15, 2024
2. February 5, 2024
3. March 4, 2024
4. May 20, 2024
5. June 10, 2024
6. July 15, 2024
7. August 12, 2024
We will prioritize candidates who are able to commit to these start dates. Please state your availability and graduation date clearly in your resume.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. As a Category Governance Program Manager, you will drive the development and execution of new categories, selection and compliance on TikTok Shop. The quality of our businesses (sellers) and their products is a critical pillar to ensure our mission of providing high-quality products, fast and convenient fulfillment experience, and good seller services.

Responsibilities:
- Own strategies and processes that grow ecommerce product categories in a safe, compliant, and scalable way
- Lead multiple projects across retail, compliance, operations and technical teams to define and scope the necessary strategy and workflows to be developed
- Builds strong relationships with cross-functional partners developing trust and mutual respect
- Conduct data analysis and provide metrics-driven insights on product categories, governance, and seller and customer trends for weekly/monthly meetings
- Work with internal teams to collaborate, drive prioritization, analyze and resolve complex issues
- Draw on root cause analysis and trend reporting to solicit and drive broader resolutions
- Drive cross-functional process development and improvements
- Builds strong relationships with cross-functional partners developing trust and mutual respect

Qualifications

Minimum Qualifications:
- Excellent logical reasoning skills, resource integration abilities, teamwork skills, communication skills, and ability to handle pressure.
- Ability to work autonomously in a fast paced, highly demanding and ambiguous environment, track record of strong project delivery, negotiations and relationship management.
- Ability to organize and lead cross-functional teams to achieve goals; research and investigation skills, able to discover the unknown.
- Track record of strong project delivery in project and program management settings, able to collaborating with cross functional teams to drive end results.

Preferred Qualifications:
- MBA degree preferred
- Strong data analysis skills and proficiency in using Excel and SQL; experience using data and metrics to measure impact and determine improvements.
- Experience in process development and process improvement, Six Sigma a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.