TikTok Shop - Chief of Staff, eCommerce Content and Creator Governance

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Job Summary
The Chief of Staff role will serve as a key partner to the Head of eCommerce Content and Creator Governance, helping to streamline operations, manage key projects, and align the team's work with the broader organizational goals. This role requires a highly organized, strategic thinker with excellent communication skills and a deep understanding of content and creator governance issues.

Responsibilities
Strategic Planning and Execution: Assist the Head of eCommerce Content and Creator Governance in developing and executing the department's strategic plan, ensuring alignment with company-wide objectives.
Project Management: Lead and manage key projects, ensuring timely delivery and alignment with strategic goals. For key projects, act as a liaison between the team and other departments (i.e. Legal, PR, Public Policy, etc) ensuring clear communication and collaboration on initiatives.
Executive Support: Provide direct support to the Head of eCommerce Content and Creator Governance, including preparing presentations, conducting research, and drafting communications.
Policy Development: Contribute to the creation and implementation of policies, ensuring they are both effective and scalable.
- Lead, mentor, and inspire a team of SOP writers, promoting a collaborative and inclusive work environment. Provide guidance on moderation guidelines, procedures, and best practices.
- Implement and maintain robust quality assurance processes to ensure accurate and consistent content moderation. Conduct regular audits of moderation decisions, providing constructive feedback for improvement.
- Generate regular reports on moderation activities, highlighting challenges and areas for improvement. Utilize data and analytics to optimize processes and enhance overall content quality.

Qualifications

Minimum Qualifications
- Bachelor's degree in a relevant field. An MBA or advanced degree is a plus.
- 5+ years of experience in a leadership role, preferably in trust and safety, risk management, or consulting. Experience working in a tech or online platform company.

Preferred Qualifications:
- Knowledge of regulatory and compliance issues related to eCommerce.
- Proven experience in strategic planning and project management.
- Strong leadership and team management skills.
- Excellent written and verbal communication abilities.
- Ability to thrive in a fast-paced, ambiguous, and dynamic environment.
- Familiarity with trust and safety challenges in digital platforms.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2