Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain and Logistics is seeking a Head of Warehouse Operations who will be responsible for overseeing all aspects of warehouse operations to ensure the efficient and effective management of inventory, storage, and distribution processes. You will play a critical role in optimizing our supply chain to meet customer demands while maintaining high standards of quality and accuracy.

Responsibilities:
- Develop and implement strategic plans to optimize warehouse operations and improve overall efficiency.
- Lead and manage a team of warehouse supervisors, coordinators, and associates, providing guidance, coaching, and support to ensure performance goals are met.
- Establish and maintain standard operating procedures (SOPs) for all warehouse activities, including receiving, storage, picking, packing, and shipping.
- Monitor inventory levels and implement inventory control measures to minimize stockouts, overstock situations, and shrinkage.
- Collaborate with cross-functional teams, including procurement, logistics, and customer service, to coordinate inbound and outbound shipments and ensure timely order fulfillment.
- Implement safety protocols and ensure compliance with health and safety regulations to create a safe working environment for warehouse staff.
- Utilize data analytics and key performance indicators (KPIs) to assess warehouse performance and identify areas for improvement.
- Continuously evaluate warehouse processes and systems, recommending and implementing enhancements to streamline operations and reduce costs.
- Foster a culture of continuous improvement, innovation, and teamwork within the warehouse team.
- Stay informed about industry trends, technology advancements, and best practices in warehouse management to drive operational excellence.

Qualifications

Minimum Qualifications:
- Bachelor's degree in supply chain management, logistics, business administration, or a related field
- 5 years of experience in warehouse operations management, with a proven track record of success in optimizing processes and driving operational efficiency.
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve performance goals.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Knowledge of safety regulations and best practices in warehouse operations.

Preferred Qualifications:
- Master's degree or advanced degree preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2