Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Overview
TikTok is reshaping the current retail path to purchase and transforming how brands connect with their communities to drive shopping moments through an infinite loop of discovery, consideration, purchase, review, and participation. We are looking for an instructional designer to help drive the growth of TikTok Shop's newest e-commerce feature - TikTok Shop Live.

The Live Ecosystem team's goal is to establish a robust live streaming infrastructure that enhances the capabilities of creators and sellers, maximizes engagement and revenue growth, and positions our platform as the leading destination for e-commerce live streaming. This team designs and implements comprehensive live education programs internally and externally. It develops and enforces live streaming policies and incentive programs, collaborating with cross-functional teams and TikTok Shop partners to align live streaming initiatives with overall platform strategy and goals.

Responsibilities:
- Collaborate with Subject Matter Experts (SMEs) to understand complex technical concepts and translate them into clear, engaging learning content.
- Design and deliver instructor-led training sessions, virtual classrooms, e-learning modules, and other learning experiences using appropriate instructional design methodologies.
- Utilize multimedia tools and technologies to enhance the effectiveness of training materials, such as video tutorials, interactive simulations, and graphics.
- Conduct needs assessments and evaluate training effectiveness to ensure learning objectives are met and make necessary adjustments to training content and delivery methods.
- Provide guidance and support to trainers and facilitators delivering technical training content.
- Manage multiple projects simultaneously, adhering to timelines and budgets.
- Occasional travel.

Qualifications

Minimum Qualifications:
- Experience education, instructional design, technical training, curriculum development
- Experience in developing technical training programs and materials in a corporate or educational setting
- Experience with learning management systems (LMS) and other training delivery platforms
- Communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner
- Demonstrated project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines

Preferred Qualifications:
- Proficiency in using authoring tools such as Articulate Storyline, Adobe Captivate, or similar e-learning development software
- Strong analytical and problem-solving skills.
- Strong understanding of livestreaming platforms, technologies, and industry trends.
- Strong analytical and problem-solving skills, with the ability to assess training needs and develop effective solutions

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2