TikTok Shop - Policy Operations & Communications Lead - Seattle

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for a Policy & Comms Lead to join our team to help develop and deliver our US policy outreach programs.

This person will be responsible for leading a lean team of senior policy and comms specialists, and driving the development, quality assurance, and strategic communication of policies for the policy GTM process. You will play a critical role in designing differentiated communication strategies to effectively reach and educate diverse internal stakeholders and external seller and creator communities. You will collaborate closely with cross-functional teams including Legal, PR, and Product and Operations teams, to ensure that all policies are aligned with US regional and international laws, thereby mitigating potential legal risks.

What You'll Do
- Lead the rigorous composition and documentation of policies, adhering to and continuously improving GNE's writing quality standards and legal compliance requirements. Establish differentiated writing strategies for various document and outreach types (e.g., L1, L2, Notifications, Violation Messages, etc.)
- Craft effective communication strategies tailored to educate users on GNE programs, policy requirements, and changes, ensuring clarity and alignment with GNE quality standards
- Collaborate with cross-functional partners in Business Operations, Product, and Experience teams to optimize outreach channels, ensuring maximum impact and engagement across diverse audiences
- Leverage data and market research to understand varying user profiles and preferences, adapting communication strategies accordingly to enhance effectiveness and relevance
- Demonstrate thought leadership by identifying potential risks and opportunities in policy development, proactively sharing insights and recommendations with business leaders to inform decision-making
- Lead and mentor a team of senior specialists, providing guidance, cultivating talent, and designing career development opportunities to enhance team performance and professional growth

Qualifications

Who We're Looking For
Minimum Qualifications
- Bachelor's degree in Communications, Legal Studies, Business, or a related field; advanced degree preferred.
- 5+ years of experience in policy development, operations, or communications, ideally in legal, compliance, or tech sectors.
- Strong writing, editing, and attention to detail skills.
- Proven ability to manage communication strategies and influence cross-functional stakeholders.
- Self-driven, analytical, and capable of conducting audits and quality assessments in a fast-paced environment.

Preferred Qualifications
- International management experience
- Familiarity with e-commerce platforms and governance requirements
- Experience in project management and process improvement
- Proficiency in using digital communication tools and platforms

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2