TikTok Shop - Program Manager, Shoptab Governance, Governance and Experience

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

We are seeking an experienced individual to join our team as a Shop Tab Governance Program Manager. This role will be responsible for building and maintaining governance and experience strategies for the "Shop" section of TikTok, where a user can shop for products using the search bar, by category, or browse within more personalized sections such as "Deals", and "Recommended for you". The ideal candidate will have at least 5 years of relevant experience in the US Ecommerce space showcasing a proven history of quick decision-making, operational excellence, and effective cross-functional collaboration.

Role & Responsibilities
- Create & maintain operational processes that ensure we're offering users a trusted and relevant shopping experience for all shopping channels where sellers and products are displayed to customers
- Continuously monitor, audit, and tag low quality product listings displayed on Shop Tab
- Provide regional specific recommendations, insights & analytics to cross functional teams across Product, Search, Recommendation, Algo, Moderation, Seller & Listing Policies teams
- Stay updated on e-commerce compliance standards and industry best practices
- Monitor feedback and user perception, continuously improving the experience on Shop Tab to enhance customer satisfaction
- Partner with data analytics and science teams to actively monitor Shop Tab performance
- Query & analyze data on an adhoc basis to identify issues, perform root cause analysis, or deep dive into seller metrics to support Customer Support or Account Management team members

Qualifications

Minimum Qualifications
- BA/BS degree or equivalent practical experience
- Minimum of 5 years of product or program management experience in E-commerce, specifically in the US region, preferably in areas related to Search & Recommendation
- Experience building product merchandising strategies via structured data, search relevancy, and customized curation
- Results-driven and data-oriented

Preferred Qualifications
- MBA or advanced degree preferred
- Experience understanding consumer and shopping habits and developing governance and experience strategies aligned with business objectives
- Proven ability to make quick and effective decisions based on extensive experience
- Excellent communication skills, both written and verbal
- Strong organizational and project management skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2