TikTok Shop - Senior Technical Product Manager - Seller Risk

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
The E-Commerce's Governance and Experience team at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive Seller Governance product strategies and solutions for TikTok Shopping in North America regions.

As a product manager on our Commerce team, you will work with other teams to build product features and strategies across sellers' lifecycles. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well methods to detect and address risky behaviors and actors in TikTok Commerce ecosystem.

Responsibilities
- Own product vision, strategies and develop clear product roadmap for seller governance and risk mitigation by analyzing and identifying business problems/opportunities.
- Drive product design and implementation through close collaborations with UI/UX designers, Engineers, QAs and XFN trams.
- Partner with other teams to identify product capabilities required to deliver the business goals.
- Provide insights on product performance and seller behavior, identifying and prioritizing growth opportunities and improvements, defining product requirements for new features and coordinating development efforts as the product owner.
- Develop metrics to measure success of product features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.

Qualifications

Basic Qaulifications:
- 4+ years of experience in product management ideally in consumer-facing internet companies.
- Broad technical knowledge and in-depth understanding of frontend, backend, machine learning / algorithms and platform products.
- Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
- Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution.
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team

Preferred Qualifications:
- Knowledge of e-commerce platforms and online marketplace. Strong domain expertise in seller governance products and solutions, e.g., Registration and Onboarding, Compliance, KYB/KYC, or risk management.
- Strong interpersonal skills, able to develop and nurture relationships with stakeholders and vendors
- Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience
- Flexible and experienced in project management, can lead and operate multiple project streams confidently

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2