TikTok Shop - SMB Logistics Solutions Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Why TikTok Shop
TikTok Shop is seeking a multi-disciplinary leader to help us reimagine the logistics experience for small and midsize (SMB) business customers. This role will take an end-to-end view of the SMB seller lifecycle, looking for ways to streamline seller onboarding, accelerate scaling, create intuitive support touchpoints, and graduate sellers to enterprise-level solutions when they reach sufficient scale.

This role is perfect for those who thrive in dynamic environments and are passionate about leading complex initiatives with cross-functional teams. You will collaborate across user research, product, operations, marketing, legal, and many other teams to design and implement these new solutions.

Responsibilities include:
- Lead the development of an end-to-end logistics solution for SMB customers by conducting comprehensive customer research, setting a strategic vision, and managing cross-functional execution.
- Drive initiatives to address merchant pain points, including writing detailed Business Requirement Documents (BRDs), providing critical feedback during product development, and leading the go-to-market strategy for new product solutions.
- Build robust business cases to evaluate new ideas, quantify their potential, and measure the impact of new solutions.
- Foster collaboration with cross-functional stakeholders in User Research, Product, Operations, Marketing, Legal, and more.
- Maintain a strong customer-centric approach, continuously gathering and analyzing feedback to refine and enhance product offerings.

Qualifications

Minimum Qualifications:
-Bachelor's degree in Business, Engineering, or a related field.
-5 years of experience in product management, business operations, or a related field.
-Proven ability to influence senior leaders across various functions and build alignment around new initiatives.
-Strong track record of developing and launching new initiatives (0->1).
-Proficient in data analysis, metric development, and building analytical support for proposals.

Preferred Qualifications:
-Master's degree in Business or a related field.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2