TikTok Shop - Transportation Capacity Planning and Performance Management Lead

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

As the Transportation Performance Management Lead at TikTok, you will play a pivotal role in overseeing and ensuring the quality and performance of nationwide transportation operations. You will lead the Transportation Performance Management team, develop strategies for optimizing transportation efficiency, and drive continuous improvement efforts to maintain high standards of operational excellence.

Roles and Responsibilities:
- Lead and supervise the Transportation Capacity Planning and Performance Management team, ensuring adherence to national transportation standards and driving a culture of performance excellence.
- Oversee capacity forecasting, quality control, and performance management across all transportation modalities, including but not limited to air, ocean, rail, and trucking, to meet operational objectives and customer service levels.
- Monitor and analyze transportation metrics and develop strategies to publish and communicate bridges to key stakeholders, capture rootcause and follow up on corrective actions committed by stake holders until closure.
- Use continuous improvement methodology to drive forecast accuracy and build tools to uphold transportation performance.
- Provide leadership, guidance, and mentorship to the Transportation Performance Management team, develop talent, and foster a culture of continuous learning, innovation, and accountability.
- Collaborate with technology teams to leverage Transportation Management Systems (TMS), build analytics tools, and dashboards to provide visibility in transportation performance, and enhance operational efficiency in transportation management.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
- At least 5 years of experience in transportation or logistics management with a focus on performance improvement, including 3+ years in a leadership or supervisory role.
- Proven track record of building metrics and dashboards, driving operational excellence, and implementing process improvements within transportation operations.
- Expertise in building capacity management tools, analytics tools, and data analysis techniques to monitor, analyze, and optimize transportation performance.
- Excellent problem-solving skills, decision-making abilities, and publication and communication of forecast and performance in a growth environment.

Preferred Qualifications:
- Master's degree in Logistics, Business Administration, Supply Chain Management, or a related field.
- Strong background in statistical analysis, performance metric development, and continuous improvement methodologies such as Lean Six Sigma.
- Experience in developing dashboards, publishing capacity plans, and performance metrics to improve performance, compliance, and safety standards.
- Advanced skills in risk management, strategic planning, and change management within transportation contexts.
- Travel Required:Occasional travel may be required based on operational needs.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2