TikTok Shop - TSP Live Operations Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

We seek a dynamic and experienced TSP Live Operations Manager to join our team. In this role, you will oversee the execution and optimization of live streaming sessions on TikTok Shop, working closely with Third-Party Service Providers (TSPs) to drive growth, enhance service quality, and achieve exceptional results for our clients.

Responsibilities:
- Live Operations Management:
- Oversee the planning, execution, and optimization of TikTok Shop LIVE sessions.
- Ensure high-quality live streaming experiences that drive significant GMV.
- Monitor live session metrics and implement strategies to improve GMV/hour and Conversion Rates.

- TSP Coordination:
- Collaborate with TSPs to identify and support showcase sellers, defining live goals for each.
- Facilitate regular communication and feedback loops with TSPs to ensure continuous improvement.

- Performance Analysis:
- Analyze key performance metrics from live sessions and provide actionable insights.
- Conduct post-live reviews and feedback sessions to identify areas for improvement.
- Develop and implement optimization strategies based on data analysis and shape best practices.

Qualifications

Minimum Qualifications
- Bachelor's Degree or equivalent practical experience.
- 5 years of working experience in eCommerce, social media platforms, and digital content.
- Proven track record in business development and sales within the livestreaming, e-commerce, media, or digital marketing industry.
- A strong understanding of livestreaming platforms, technologies, and industry trends is preferable.
- Excellent communication and negotiation skills.
- Self-motivated, results-driven, and able to work independently. Strong analytical and problem-solving skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2