Tuition Assistance Benefit Program Coordinator

Who We Are:



System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration.

Employee Services provides the CU community with excellent services from recruitment to retirement. This office provides technical expertise while administering benefits, professional development, payroll, individual tax management, and strategic HR programs. The functional areas of Employee Services include Payroll, Technologies, Benefits, Retirement, Financial Education, Learning and Development, International Tax and Human Resources.

Position Summary:

The Tuition Assistance Benefit (TAB) Program Coordinator is responsible for the day-to-day operations of the University of Colorado's (CU)Tuition Assistance Benefit program. The incumbent serves as the subject matter expert for processes and administration of policies for university employees. This position will collaborate with all four of CU's campuses to improve and maintain TAB processes and ensure data entry of employee benefit enrollments. The TAB Program Coordinator will be expected to contact customers and third-party vendors and ensure exceptional customer service and professionalism is delivered to every employee.

This position reports to the Benefits Enrollment Manager and is exempt for the State of Colorado Classified Staff System.

Where You Will Work:

This role is eligible for a hybrid schedule, working some days from home and some days in office.

Diversity and Equity:

The University of Colorado System Administration Office is committed to recruiting and supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans.

Duties & Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

• Develops, maintains, and implements TAB application, processes, and customer service communications.
• Creates communications to audiences which include, but are not limited to, Directors, Vice Chancellors, Finance subcommittees, Office of Policy and Efficiency, Benefits and Payroll teams, Staff Council, and employees.
• Manages tuition taxation activities to ensure university compliance with Internal Revenue Service (IRS) requirements.
• Handles taxation activities and tax reviews related to TAB by using excel
• Identifies, researches, creates, and processes semester taxation transactions.
• Identifies opportunities for efficiencies in application, communication, taxation, and reporting processes.
• Collaborates with Employees Services, UIS, and campus Bursar/Registrar on business requirements, change management, and feasibility.
• Travel to campus' to attend benefit fairs and or to present the TAB program.
• Provides consultation to university employees by assessing and diagnosing issues and making recommendations for best practices based upon current TAB and benefit eligibility policies.
• Communicates with customers to provide information regarding the TAB and the status of applications.
• Evaluates appeals and makes determination or recommendation for those that must be escalated.
• Ensures consistent interpretation of policy and identifies process and/or policy revisions as needed.
• Tracks all work and customer communication using Cherwell.
• Processes TAB applications using OnBase and the human capital management (HCM) software systems.
• Uses OnBase to create and send out mass communications, deadlines, forms, and notifications regarding the TAB program.
• Creates and maintains accurate training documents to track TAB and benefits enrollment processes.
• Responsible for training Enrollment Management and Benefit Counselors in TAB processes and policies.
• Works with Employee Services Benefits, Communications, and Learning and Development on the development of appropriate information for distribution to current and prospective employees inquiring about the TAB and eligibility for benefits.
• Collects, edits, organizes, and disseminates quantitative TAB information for individual campuses regularly and as requested.
• Assist with and support enrollment management duties.
• Assist with other duties, responsibilities and project as assigned.

What We Offer:

Salary: The anticipated hiring range has been established at $55,000-$58,000.

CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Qualifications:

Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.

• Bachelor's degree from an accredited institution of higher education or equivalent professional experience. (The educational requirement may be substituted by professional experience on a year for year basis).
• One (1) year of experience with program coordination, benefits enrollment, benefits management, and other related experience.

Preferred Qualifications:

• Two (2) years of experience with program coordination, benefits enrollment, benefits management, and other related experience.
• Microsoft Access Database experience.
• PeopleSoft HCM experience.
• Experience within a benefits administration setting.

Knowledge, Skills, and Abilities:

To be successful in this position, employees will need to know the following:

• Knowledge of principles and practices of program coordination.
• Skilled in identification of program needs, and the ability to implement changes or make recommendations as appropriate.
• Ability to work independently and under pressure, to manage multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness.
• Analytical skills with keen attention to detail.
• Ability to deliver a high level of commitment to customer service.
• Ability to work well independently and as part of a team.
• Exceptional written and oral communication skills.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Ability to respond to requests in a timely manner.
• Ability to present oneself professionally in appearance, demeanor, and effort.
• Ability to effectively collaborate with team members in-person and remotely.

How to Apply:

For full consideration, please attach the following as separate documents to your application:

1. A cover letter identifying the job specific minimum qualifications you possess
2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the "Job Specific Attachments" box next to each document on the "Required Documents" page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.

When to Apply:

For full consideration completed applications must be submitted by August 22nd. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*

Sponsorship Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu.