3LS Support Engineer - Level 1

Insight Global is looking for a Jr. 3LS Support Engineer to work onsite at one of their premier customers in North Houston (Spring, Texas). This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will validate the issues and then debug/root cause the issue (hardware, OS issue, supporting software, etc.) and work with the appropriate internal team (typically R&D) on issue resolution. Once a solution has been identified, they will test to make sure the proposed solution is correct before submitting to the Account team/customer. They must also be skilled with software related items such as Windows OS troubleshooting, driver updates, imaging, network connectivity, security, etc. They must also be skilled with PC hardware, understanding what components are, and be able to tear down a device to the sub-assembly level. On occasion, this engineer will be asked to join customer calls to discuss the issue and provide updates on where the issue resolution stands.

This role will be working onsite in Spring, TX in a lab environment. A typical work schedule is Monday-Friday, 8:00am-5:00pm, excluding holidays.

Compensation Range: $20-23/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

0-2 years of experience with in-depth PC troubleshooting/debugging

Strong PC hardware knowledge (ability to tear down a PC to the sub-assembly and put back together)

Strong PC software knowledge (Windows OS troubleshooting, driver updates, PC imaging, etc.)

Degree in a computer/technology related field

Good communication (written & verbal)

Pro-active mindset with a passion to learn (both from others, as well as on their own)

Nice to Have Skills & Experience

Some Cyber Security knowledge

Knowledge of AI (what it is, how it is used)

Linux experience

Python experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.