IT Support Engineer

Title: IT Support Engineer
Location: Houston, TX (Deer Park, TX - 77536)
Duration: Permanent, Direct-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.

Key Points:

• Experience in modern Microsoft technologies including O365 and Azure AD is required
• This role will be onsite daily with occasional local travel to plant sites for IT Support related issues
• Strong customer service skills are critical in this position

Summary:
As an IT Support Engineer, you will be responsible for providing technical support to our employees, both remotely and onsite. You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively.

We are a fast-growing organization focused on supporting our customers' operations across different business lines. As we grow quickly and develop new opportunities and processes to support our customers, we need someone with drive to help us create and maintain a stable network infrastructure that is aligned with our current and future business roadmap. This is an opportunity to be part of an organization that is growing and investing in being the best at what it does - You can be a part of that!

Job Duties & Responsibilities

• Provide technical support to employees, both remotely and onsite
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer hardware and software, including laptops, desktops, and mobile devices, leveraging technology to automate computer deployment and replacement with minimal downtime, with all applicable patches, and the latest drivers
• Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to come up with strategic solutions to recurring problems
• Set up and maintain employee accounts and access permissions
• Configure and troubleshoot printers, scanners, and other peripherals
• Collaborate with other IT team members to identify and resolve complex issues
• Document technical procedures and create knowledge base articles for the support team
• Maintain inventory of hardware and software assets
• Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions
• Train users to successfully operate new systems and equipment
• Conduct computer vulnerabilities monthly/weekly patching
• Participate in 24/7 On-Call Rotation

Minimum Required Qualifications:

• 2+ years managing IT Support and/or Help Desk
• Proven experience with ticketing/support systems
• Experience troubleshooting network and connectivity issues
• Knowledge of computer hardware and software (Windows)

Preferred/Desired Qualifications:

• 3+ years of experience in IT support or a related field
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• Strong knowledge of computer hardware and software, including Windows and MacOS
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work well independently and as part of a team
• Familiarity with Active Directory and Microsoft Office 365
• ITSM related certifications (ITIL v3 Foundation, HDI Support Manager)
• CompTIA Security +

Key Competencies:

• Service-oriented mindset
• Strong Technical Acumen and Client Services Experience
• Outstanding communication, organizational, and time management skills
• Strong teamwork and people skills
• Technical and End-User documentation Writing
• Incident, Change and Problem Management
• Great analytical skills
• Passion for continuous improvement and optimization of support processes and systems

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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