AGUN Quality Manager

Responsibilities for this Position
Location: USA VA Falls Church - 3150 Fairview Park Dr (VAS095)
Full Part/Time: Full time
Job Req: RQ177471

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
None

Job Family:
IT Quality Assurance

Job Qualifications:

Skills:
Corrective and Preventive Action (CAPA), Program Quality, Quality Assurance (QA)
Certifications:

Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

GDIT is your place. Make it your own by discovering new ways to apply the latest technologies securely and expertly. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Quality Manager joining our team to support the Army Global Unified Network (AGUN) program in Falls Church, VA.

AGUN will design, procure, maintain, deploy, and transition a Global SDN solution in accordance with applicable Army policies and regulations. The AGUN-INC1 TO will provide a unified approach to ensure standardized deployments and configurations at multiple locations throughout the globe.

Quality Manager -

• Collaborates across GDIT divisions to deliver expertise in various aspects of ITSM as a practice, to include ITIL process definition, ITIL process implementation, and ServiceNow technology implementations.
• Collaborates with stakeholders to implement enterprise-wide processes including Quality Assurance, Quality Control, SLA Management, and Service Portfolio Management. Collaborates with key stakeholders to identify Critical Success Factors (CSFs), KPIs, and define corresponding metrics.
• Collaborates with Government Work Center Chiefs to negotiate incrementally achievable SLAs.
• Implements CSI of ITIL processes and underpinning tools towards meeting or exceeding SLAs and KPIs.
• Collaborates closely with Quality Assurance (QA), leading various teams requiring improvements to pass compliance audits.
• Supports quality control and management efforts developing and applying quality standards.
• Documents service challenges or outages, directs requests for corrective actions to appropriate points of contact, and logs relevant activity.
• Conducts weekly meetings with operational oversight staff to capture trends and lessons learned and ensures broader program awareness.
• Participates in weekly update briefings to ensure operational awareness.

Basic Qualifications:

• BS degree; additional years of experience may be considered in lieu of degree
• 5+ years of working performance-based contracts and defining, measuring, monitoring, and reporting on key program metrics, KPIs, and SLAs.
• DoD project management experience desired
• ITIL certification
• Secret clearance

Site location:

• The primary place of performance is Falls Church, Virginia
• Hours and days TBD upon hire.
• Three (3) days onsite with up to two (2) days telework. Onboarding/transition in period requires on-site support up to 60 days. AGUN work schedules are subject to change on direction by mission requirements from GDIT or USG leadership.

Travel:

• It is anticipated that some personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations. Long-distance travel is anticipated to be required in support of this effort.

WHAT CAN GDIT OFFER YOU?

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging of highly motivated critical thinking

#armyagun

#gditcareers

The likely salary range for this position is $118,721 - $160,623. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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