Analyst - Digital Insights (Hybrid)

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.



Key Responsibilities:

Our digital team demands business intelligence that is timely, accurate, and actionable. We are seeking an experienced analyst to conduct performance measurement, analysis and reporting of our digital channels and products. Our ideal candidate thrives in a fast-paced environment, relishes working with large transactional volumes and big data, enjoys the challenge of highly complex business contexts and above all else, is passionate about data and analytics. This is a Chicago-based hybrid role that will require weekly in-office work.

• Facilitate digital commercial performance reporting by producing digital product, voice of customer and post release assessment dashboards
• Performance reporting & financial oversight: provide management with timely, accurate and concise reporting on the performance of digital division initiatives, goal attainment and overall IT division progress to achievement of enterprise goals
• Provide analyses facilitating the creation of business cases for digitally sponsored projects
• Provide business insights based upon data to further drive digital revenue growth and optimization
• Work cross-functionally with MileagePlus, Airport Operations, Contact Centers, Digital Technology and others to understand the scope and benefits of any recommended projects that touch a customer facing digital platform
• Perform ad hoc analyses

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in Statistics, Engineering, Business Management or similar or 4+ years working in a similar role
• 2+ years' experience in analytical role (analysis, information science, data visualization or other relevant quantitative field)
• Demonstrated experience using Google Analytics (Big Query), Enterprise Data Warehouse and SQL
• Experience with Quantum Metric, Google Analytics or the equivalent in a related digital analytics tool
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience building reports/dashboards using BI tools such as PowerBI, Tableau, Tibco Spotfire, etc.
• Experience with Voice of Customer data platforms like Qualtrics

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.