Assistant Coordinating Manager

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

Tour 2

8 AM - 4 PM

Job Description

Support Practice operations including daily huddles, assess staffing issues, room assignments for optimal use of space, monitor provider schedule to optimize booking/scheduling rate, make approved template changes, monitor patient wait time and front line, submit requisitions for supplies and track inventory.

Monitor DAR to manage patient flow, identify possible No-Show patients and facilitate reminder/check in calls or tele-visits before they miss appointments.

Work collaboratively with PCAs to ensure that paper and other supplies are available in the exam and preceptor rooms at all times.

Assist and troubleshoot operational issues such as systems failures, clinical equipment, computer equipment, and any needed supplies.

Comply with departmental and organizational policies and procedures.

Complete annual regulatory requirements within established time frames.

Complete other duties as assigned.

Prepare staff schedules.

Track staff callouts, approve time off and ensure appropriate coverage, and sign off on timekeeping.

Develop and maintain standard work and arrange training.

Recruit and retain staff to appropriate staffing levels.

Orient all new staff to the department, including policies and procedures.

Participate in improving the quality of care in collaboration with other departments.

Identify improvement opportunities and lead improvement initiatives in line with the organization's regulatory standards.

Review monthly Press Ganey scores; work to resolve patient complaints and improve patient experience.

Collaborate with Finance and providers to ensure visits are properly registered and closed to allow for billing.

Manage work queues with registration errors and unbilled charges.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.

In addition, you can submit your resume to METCareers@nychhc.org with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs