Who We Are:

We are R&D problem-solvers providing independent, premier services to government and industry clients; operating as a nonprofit since 1947 we work the public’s best interest, pushing the boundaries of science and technology to develop solutions.

Objectives of this Role:

• Execute Help Desk operations for a fast-paced technical division.
• Perform initial support level tasks, such as gathering contact information, analyzing and documenting issues, and resolving Tier 1 level issues.
• Multi-task technical assignments in support of user requests and overall business operations.
• Provide support and maintenance of Division IT systems. This support is critical to maintaining business operations.
• Provide assistance in other areas in the division related to asset inventory management.

Daily and Monthly Responsibilities:

• Serve as the first line of support for help and answers to computer-related issues and questions.
• Setup/install computer systems for new and existing Division employees.
• Gather and analyze information about users computer related issues and determine proper routing for issue resolution.
• Provide inventory management and documentation.
• Create purchase requisitions to replenish needed supplies, add to inventory, and in support of specific needs.
• Re-imaging and deployment of current computer systems, as well as imaging and deployment of newly acquired hardware.

Requirements:

• Requires a high school diploma or equivalent.
• Information Technology courses or certifications preferred.
• 0-2 years: Should have 0-2 years experience providing technical / computer help desk support. Must demonstrate knowledge and experience in Windows operating systems with an emphasis on system maintenance and troubleshooting, both in person and/or with remote access.
• 0-2 years: Other desired experience includes Windows 10/11, Microsoft Office, Microsoft Office 365, Adobe Acrobat, all major web browsers, TCP/IP networking, printing and printer maintenance, and IT help-desk support.
• A valid/clear driver's license is required.

Special Requirements:

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

Job Locations: San Antonio, Texas

Military Friendly: Your military experience may apply to this position

For more information about this division, visit the Applied Power home page.

For benefits information at our San Antonio location, click here .
For benefits information at all other locations, click here .

An Equal Employment Opportunity/Affirmative Action Employer
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disabled/Veteran
Committed to Diversity in the Workplace