Under general direction of the Chief, Office of Statewide Liaison Services, a Staff Services Manager II, the incumbent will be physically located in the Central area of California, and is responsible for overseeing the Human Resources/Transactions Liaison services in the Central California District Offices - San Luis Obispo (5), Fresno (6) and Stockton (10). The Branch Chief must demonstrate a commitment to providing accurate, timely, and quality customer service that exceeds expectations. The Branch Chief Supervises and directs the work of subordinate staff responsible for responding to questions from district managers, supervisors, and employees. Consults with district managers and supervisors on the more complex, sensitive personnel issues. Oversees and assists staff with the development and presentation of training on various Human Resources topics. Ensures Liaison staff provides adequate support at the District level to Headquarters programs. Promotes the goals and objectives of the Department by guiding staff in the interpretation of State and Federal rules and regulations, department policies and procedures. The incumbent will be required to travel.

CalCareers Exam link:

Eligibility for hire may be determined by your score on the Staff Services Manager I exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

PARF#22-5-007 JC#436608

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is located in Fresno County.

While at their base of operation, employees work in a climate-controlled office at workstations within cubicles under artificial lighting. Incumbent may also be required to occasionally travel to and from offices and field locations throughout Central CA and Headquarters, and work outdoors where s/he may be exposed to dirt, noise, uneven surfaces, and/or extreme cold or heat.

Must be able to use a computer and various computer programs in the day-to-day execution of job duties and sit for prolonged periods of time. Must have the ability to organize and prioritize workloads under deadline situations. Must be able to develop and maintain cooperative working relationships with all levels of staff and provide quality customer service. Must be open to change and new innovations, be able to adapt behavior and work methods in response to new information, changing conditions or unexpected obstacles, as well as create a work environment that encourages creative thinking and innovation. Must be able to sustain mental activity required for problem solving, analysis, and reasoning. Must be able to recognize emotionally charged issues, problems, or difficult situations and respond appropriately, tactfully, professionally, and maintain complete confidentiality. Must understand the importance of excellent customer service and be willing to develop excellent partnerships with managers, supervisors, and all control agencies. Must be able to work independently and be willing to travel on occasion to other work locations, which may require working outside regular work hours.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-436608

Position #(s):
702-008-4800-XXX

Working Title:
Branch Chief

Classification:
STAFF SERVICES MANAGER I $6,760.00 - $8,398.00

# of Positions:
Multiple

Work Location:
Fresno County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment.

Caltrans Vision: A brighter future for all through a world-class transportation network.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.

Department Website: www.dot.ca.gov

Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf

Director's EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity

Director's EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Special Requirements

Statement of Qualifications (SOQ) - To be considered for an interview, you must submit a completed SOQ. The SOQ should be no more than one page, single-spaced, with a font no less than 12 point font. The SOQ should be in narrative form, and you MUST answer the 2 questions below. The SOQ should provide enough detail to demonstrate your ability to fulfill the duties of a Staff Services Manager I in the Division of Human Resources over the Central Liaison Services.

Describe your experience supervising or leading a team who work remotely and include the demands.

Describe your experience consulting with executive management, managers, and supervisors.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members . Please redact birthdates and social security numbers.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/26/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Transportation
Attn: Caltrans DHR Contact
Certification Services MS-90
P O Box 168036
Sacramento , CA 95816-8036

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Transportation
Caltrans DHR Contact
Classification and Hiring Unit - ECOS
1727 30th Street, MS 90
Sacramento , CA 95816

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Benefits
Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Karlee Wootan
(279) 234-2438
karlee.wootan@dot.ca.gov
Hiring Unit Contact:
Diana Meza
(916) 639-6631
diana.meza@dot.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Important Application Instructions:

The State application (STD. 678) is required and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-436608), PARF#22-5-007, and title of the position (Staff Services Manager I) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Survey

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job!

https://www.surveymonkey.com/r/HMQ7LDR

https://youtu.be/oC9wIp8QalI

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.