Business Analyst - Service

Overview

Under limited direction, analyzes complex business needs specific to Service organization initiatives. Works with key stakeholders to identify, document, and strategize these issues, identify key components, and propose solutions. Provides research, analysis, coordination, problem solving, development, and testing related to initiatives put forth and used by Paychex employees and clients.



Responsibilities

Please note - this is an onsite role located in one of the offices listed in the posting.

This is not a remote or work from home position.

• Acts as a liaison between Operations, Sales, and business unit stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues. Provides recommendations to stakeholders regarding effective and efficient approaches to achieve project objectives.
• Understands business problems specific to Company initiatives and opportunities; recommends solutions to management to enable the organization to achieve goals.
• Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future state to improve operating efficiencies.
• Evaluates alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Analyzes and interprets data from departmental metrics, project requirements, and other resources; provides results to management and project teams.
• Systematic and thorough testing of all tools and solutions, including test plan creation and issue tracking, both internally and with company sponsored projects. Troubleshooting and issue resolutions, including monitoring support email boxes.
• Consults with and advises project managers to ensure that all project-related deliverables satisfy project needs.
• Other duties as assigned to support the general purpose of the positions function.

Qualifications

• Associate's Degree - Preferred
• 3 years of experience in Process improvement and business analysis.
• 3 years of experience in Customer service.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $55,728 - $87,572 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Responsibilities

Please note - this is an onsite role located in one of the offices listed in the posting.

This is not a remote or work from home position.

• Acts as a liaison between Operations, Sales, and business unit stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues. Provides recommendations to stakeholders regarding effective and efficient approaches to achieve project objectives.
• Understands business problems specific to Company initiatives and opportunities; recommends solutions to management to enable the organization to achieve goals.
• Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future state to improve operating efficiencies.
• Evaluates alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Analyzes and interprets data from departmental metrics, project requirements, and other resources; provides results to management and project teams.
• Systematic and thorough testing of all tools and solutions, including test plan creation and issue tracking, both internally and with company sponsored projects. Troubleshooting and issue resolutions, including monitoring support email boxes.
• Consults with and advises project managers to ensure that all project-related deliverables satisfy project needs.
• Other duties as assigned to support the general purpose of the positions function.

Qualifications

• Associate's Degree - Preferred
• 3 years of experience in Process improvement and business analysis.
• 3 years of experience in Customer service.