Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Under the direction of a Clinical director supervises a team of up to 10 Community Health Workers (CHWs) performing patient-centered, community health work with high-risk patients with specialized needs relating to complex medical and social issues, including adult patients returning to the community after custody/incarceration, patients experiencing homelessness, and children in the foster care system in collaboration with interdisciplinary teams at multiple clinic sites in NYC H+H primary and specialty care clinics. Supervisors are assigned a team of CHWs, trained frontline public health workers who are trusted members of and/or have a thorough understanding of the communities they serve. CHW teams serve a critical role in improving quality of care for our System's patients through oversight of community outreach activities aimed at connecting patients with available resources to support their health goals.

General tasks and responsibilities will include:
• Partner with Clinical director and clinical leadership to refine and deliver CHW Program to support specific facility, department and patient needs.
• Participate in regular meetings with Social workers and clinical leadership to review program progress.
• Assist in recruitment and hiring of excellent CHW candidates, as needed.
• Lead training and mentoring process for CHWs, including the development of individualized learning. plans to meet the specific professional development needs of a workforce with diverse backgrounds
• Supervise CHWs based at one or more clinical sites serving hundreds of high-need patients per year, by providing support, coaching, and facilitating problem-solving for CHWs at home or community-based sites

(including street or shelter with appropriate safety protocols in place), as needed.
• Conduct weekly 1:1 Supervision meetings with each CHW to review patient caseload and provide feedback and recommendations on intervention approach.
• Escalate issues to Clinical Leadership as appropriate.
• Facilitate weekly case conferences with the CHW team to review goal-directed interventions and work with CHW team to develop and refine patient recruitment strategies to ensure enrollment targets are met.
• Develop channels to facilitate communication between CHWs and clinic and hospital care teams; educate clinical teams on CHW program.
• Manage patient outreach list and track enrollment progress using the electronic health record (Epic) and other programs, as needed.
• Oversee CHW patient intake process aimed at developing patient-centered, goal-directed treatment plans.
• Stay up to date on, and ensure CHW team is informed of, evolving patient resources including hospital resources, community services, and benefit programs.
• Monitor and track program progress and effectiveness of CHWs.
• Identify and carry out CHW program quality improvement initiatives such as direct process observation and patient follow-up interviews.
• Participate in ongoing training activities related to the community health worker role and program, as well as public health emergency response skills relevant for the Position.
• Synthesize observations and feedback from CHW team to formulate program and policy recommendations for discussion with the core city agencies impacting the target population.
• Perform other related program tasks, as needed and perform duties in response to public health emergencies, when necessary.

Minimum Qualifications
1. Four years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or,
2. Education and/or experience equivalent to (1 above). Study at an accredited college in Sociology, Psychology or other behavioral sciences may be substituted on a year-for-year basis for the experience described in (1 above). However, all persons must have at least one year of full-time experience as described in (1 above).

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs