Compliance Operations Specialist (RLD #10114959)

$17.99 - $27.89 Hourly

$37,422 - $58,003 Annually

This position is a Pay Band 50

Posting Details

The Boards and Commissions Division oversees administration of 29 professional and occupational licensing boards and commissions and approximately 100,000 individual licenses ranging from dentists and social workers to real estate brokers and cosmetologists. This position is located within the Division's Compliance Team, based out of the Department's Santa Fe office.

Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation & Licensing Department to protect consumer rights while promoting good business practices and economic growth.

Why does the job exist?

As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions. The purpose of this position is to provide operational and administrative support to the Compliance Team in the Santa Fe, Albuquerque, and Las Cruces offices. The individual who fills this position will be responsible for answering and returning calls and emails, sorting incoming mail, preparing outgoing mail (including certified mail and other services), assist with physical record and file management, assist with digital record and file management, manage intake of public complaints, track all deadlines and activities related to complaints, track deadlines and conditions imposed as the result of a Settlement Agreement or Final Decision and Order, and other duties as assigned.

How does it get done?

Some key responsibilities would be; to exemplify public service through accurate, professional, and timely communication with constituents (complainants and respondents), answer and respond to phone calls, emails, and manage incoming and outgoing mail. This position will also receive process and track public complaints and subsequent cases. Some additional responsibilities include, record management (to include digital records), clerical duties, including preparing evidence files, referrals for prosecution, assisting with purchase requests, and other projects, other duties assigned, including assisting Division operations staff on special projects and coverage of Division phones, mail, purchases, record management, and other supportive roles as needed.

Who are the customers?

As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions. This position will primarily serve members of the public that file complaints against licensed and unlicensed individuals. The position will work with complainants to obtain necessary information and documentation, and then forward complete complaints to assigned compliance staff who will conduct investigations as needed and provide recommendations to boards and their respective committees.

Ideal Candidate

We are looking for someone who is curious, open to challenges, has a passion for helping others, and wants to help solve problems and work with our team to protect public health and safety in New Mexico. The ideal candidate should have some or all of the following:

* Excellent written and verbal communication skills and the ability to multi-task in a high-volume environment with the possibility of regular interruptions;
* Prior customer service experience, the ability to disseminate accurate information to others, and interest in assisting diverse groups;
*Experience working with sensitive and confidential information.
* Comfortable with technology, including the complete Microsoft suite, and experience or interest in data entry and other forms of technology; and
* Experience in New Mexico state government, regulatory work, law enforcement, investigations or educational background or interest in compliance or a related field.

Minimum Qualification

High School diploma or Equivalency and one (1) year of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management and/or contract management. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Applicants must have and maintain current drivers license, Defensive Driving Certificate and be able to pass a Background Check. This position does not require supervision of employees.

Working Conditions

Office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Extended periods of sitting. Must be able to lift 25 lbs.

Supplemental Information

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Agency Contact Information: Kathleen Roybal. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.