Computer Support Technician

Job Title:Computer Support Technician

Location:Suffolk, VA (100% onsite)

Pay: $28/hour

Contract:6 month +

Description

Under general supervision, performs specialized and technical work diagnosing and repairing personal computer equipment and software for assigned department. Work involves ensuring computer equipment and software is running properly, repairing and troubleshooting, and installing software on new computers and other endpoint devices. Work is performed in accordance with detailed instructions and established routines; however, the employee is required to be alert to apparent irregularities in the data and to notify appropriate personnel of such irregularities. Employee must exercise tact and courtesy in frequent contact with system users, and employ initiative and independent judgment in completing assigned tasks.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

• Ensures computer equipment and software is running properly; troubleshoots, diagnoses and repairs problems with PC hardware and software.
• Configure new computers, peripherals and mobile devices; installs new software on computers and mobile devices.
• Installs computers and other endpoint devices in a multi-protocol network environment.
• Responds to HelpDesk calls and emails in a timely manner.
• Creates and updates support tickets per defined service-level agreements using the KACE HelpDesk ticketing system.
• Contacts vendors to solicit repairs to equipment within warranty.
• Performs other related duties as required.
• Knowledge of Microsoft 365 applications to include Office suite, Intune, etc.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.