Credential Trainer Lvl 2 (Training and Development Representative), EMR Program Management
New York, New York
Employer: NYC Health Hospitals
Industry: EMR PROGRAM MANAGEMENT
Salary: Competitive
Job type: Full-Time
Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
The Credentialed Trainer (CT) is responsible for training end-users on the H2O/Epic Electronic Health Record and other applications in accordance with the curriculum developed by the Instructional Designers/Principal Trainers (ID/PT) for its implementation and on-going training needs. The CT participates in Webex training, formal on-site classroom education delivery, informal one-to-one training sessions, study halls, Bomgar and at-the-elbow support. The CT is responsible for adjusting lesson plans based on the direction from the Instructional Designer to the changing needs of the training environment and other related reasons. The CT candidate must successfully attain credentialing in the respective application(s).
Duties & Responsibilities
Minimum Qualifications
1. A baccalaureate degree from an accredited college or university in Education, Psychology, Personnel Administration, Business Administration, Management or related discipline; and
2. One year of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems; and
3. Knowledge of the principles of training, psychology of learning, applications and the ability to instruct and motivate; and
4. Ability to communicate orally and relate to others; and
5. Proficient writing and research skills; or
6. A satisfactory combination of education, training and experience indicating the ability to perform satisfactorily.
Department Preferences
Knowledge, Skills, Abilities and other Requirements:
Other Preferred Skills:
Years of Experience:
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
The Credentialed Trainer (CT) is responsible for training end-users on the H2O/Epic Electronic Health Record and other applications in accordance with the curriculum developed by the Instructional Designers/Principal Trainers (ID/PT) for its implementation and on-going training needs. The CT participates in Webex training, formal on-site classroom education delivery, informal one-to-one training sessions, study halls, Bomgar and at-the-elbow support. The CT is responsible for adjusting lesson plans based on the direction from the Instructional Designer to the changing needs of the training environment and other related reasons. The CT candidate must successfully attain credentialing in the respective application(s).
Duties & Responsibilities
- Report to the Instructional Designer regarding all training pertinent facets of the application
- Credentialed in multiple applications
- Learn the application module functionality with proficiency to teach end users how to use the system
- Fully immerse and learn the end-user work flows to best facilitate the learning experience of end-users
- Identify potential training gaps/issues and work with the Instructional Designer/Principal Trainer or other training team members to resolve and/or mitigate
- Flexible scheduling to accommodate off work scheduled hours for NYCH+H related initiatives
- Update and maintain all necessary training materials including but not limited to lesson plans, parking lot items, SharePoint, tip sheets, and e-learnings
- Monitor student enrollment; track and manage attendance in training classes along with survey completion
- Document questions on the parking lot and actively manage the integrity of the parking lot
- Communicate to the Instructional Designer of opportunities and actively engage in classroom and professional feedback
- Support other Application Learning training efforts as needed
Minimum Qualifications
1. A baccalaureate degree from an accredited college or university in Education, Psychology, Personnel Administration, Business Administration, Management or related discipline; and
2. One year of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems; and
3. Knowledge of the principles of training, psychology of learning, applications and the ability to instruct and motivate; and
4. Ability to communicate orally and relate to others; and
5. Proficient writing and research skills; or
6. A satisfactory combination of education, training and experience indicating the ability to perform satisfactorily.
Department Preferences
Knowledge, Skills, Abilities and other Requirements:
- Knowledge of IT development, implementation and training of systems
- Experience delivering a combination of classroom, online, and one-on-one training
- Able to be available and respond to any communications via email or phone
- Strong verbal communication, public speaking and technical presentation skills
- Experience in adult education
- Proficient writing and research skills
- Must be able to work independently as well as work as part of a fast-moving team
- Must be able to work at various locations, when necessary, along with working various shifts
Other Preferred Skills:
- Digital literacy across an array of digital tools
- Previous Health Care experience/ Epic Credentialing is preferred
- Must complete required e-learnings and pass Credentialing test and Presentation
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Participate in special projects as needed and perform other duties as assigned
- Respond to ServiceNow Tickets and Tasks
- Able to support initiatives via in-person or virtual, via Bomgar or VATE Support Line
- Proficient in personalization and facilitating 1:1 sessions with various roles
Years of Experience:
- Three (3) years of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems.
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
Created: 2024-06-16
Reference: 108179
Country: United States
State: New York
City: New York
ZIP: 10036
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