TOP REQUIREMENTS -

-create/update technical Web/API sequence diagrams/documentation

-SQL DB

-willing to do the research piece here & documentation

-from dev background/environment so they can document properly

Other Notes:

Looking for an Analyst

-help them research new asks - drill down to underlying services etc

-research issues

-as they are doing dev & research, start the documentation process

-documentation - use "Chalk" program

-follow along & document as they go - tweak after they're done

-research new endpoints - understand where services & data is coming from

They are assigned work in JIRA

Splunk - can learn this

Examples of what "Research" they would be doing...?

-customer calls into charter then agent troubleshoot issues - uses Agent OS - their team owns those tools:

-Automations to help power cycle equipment

-look at Channel lineups to make sure they're subscribed to the correct things

-Get that data^^ from existing services or new services other people have made - researching where data is coming from - from biller, an underlying service, etc.

-They need to understand what it looks life, what's the format, where is it coming from

-Working with devs to document where it is coming from in the sequence diagrams etc.

Where is this data stored?

-Several dif data end points that house the data - someone in the middle that house the data - source from biller etc.

-EWS - enterprise web services - middle man that houses the data - tell them customer is eligible to get certain services - they are pulling that data from the biller or from where that customer lives, etc.

-Then they go to EWS via an API - hey is this customer eligible for fiber?

Documentation piece?

-sequence diagram - shows where data comes from & how interaction for them to use it

-Ex: data comes from biller through EWS - then we use in AgentOS & what we do with it

UI component - showing certain colors, markings, etc. based on the data to show what customers are/are not eligible for - making the UI more interactive to show data in better way to quickly access by the call center Agent to cut down on their research time

Ultimately this data goes into the customer profile in AgentOS

-used to Drive further sales or understand troubleshooting issues they're having

-agent gets calls for "hey my internet is down, channel missing from lineup why isn't it there, etc."

Not a lot of hands-on coding but some querying - pretty technical to follow along front end of design to be able to document

Younger dev looking to do something different

Or older dev that doesn't want to do hands-on coding anymore

Has dev background knowledge to be able to understand & help with documentation

GOAL is to document as they go - not when it's finished - Save resource mgmt from dev leads having to do it themselves

Required Skills : -create/update technical Web/API sequence diagrams/documentation -SQL DB -willing to do the research piece here & documentation -from dev background/environment so they can document properly
Basic Qualification : -create/update technical Web/API sequence diagrams/documentation -SQL DB -willing to do the research piece here & documentation -from dev background/environment so they can document properly
Additional Skills : -create/update technical Web/API sequence diagrams/documentation -SQL DB -willing to do the research piece here & documentation -from dev background/environment so they can document properlyREMOTE after required on-site training, Charlotte, NC or St Louis, MO - hybrid 3 days on-site for 1 month for required on-site training
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :REMOTE after required on-site training, Charlotte, NC or St Louis, MO - hybrid 3 days on-site for 1 month for required on-site training
Project Verification Info :N/A
Candidate must be your W2 Employee :Yes
Exclusive to Apex :Yes
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set :Yes
Type of project :Other Project Type
Master Job Title :Data Analyst
Branch Code :Charlotte