Data Analyst, Trust & Safety - San Jose

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As a Data Scientist in TikTok's Trust and Safety team, you will be instrumental in ensuring that TikTok remains a safe, trustworthy, and risk-free environment. By implementing your domain knowledge, you will help diagnose, triage, and treat large-scale safety issues. You will scope out projects, use ground-truth data to inform strategies, and use data and insights to form best-in-class heuristics to proactively detect and disarm safety incidents. You will partner with a variety of stakeholders across the product, operations, policy, and engineering teams - both locally and globally.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines and can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Drive business development both short-term and long-term through in-depth business analysis, industry studies and the study of market trends;
- Refine and upgrade the content safety system for globalised products, build data solutions to aid the management of a large-scaled operation team;
- Utilize a comprehensive understanding of content safety;
- Develop strategies through various operational data analysis, empower scenarios such as resource allocation, cost management, personnel management, output efficiency management, and output quality management;
- Abstract reusable analytical methodologies and tools;
- Collaborate closely with the global Trust and Safety team;
- Proactively provide insights and recommendations, drive the implementation of data analysis value, and oversee the macro direction of the business.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, preferably in mathematics or statistics-related majors, with a solid foundation in statistical and data mining theories;
- Minimum of 1 year data analysis experience, with a deep understanding of risks in globalised products;
- Proficient in data analysis and statistical analysis tools such as SQL, Python, R, Excel, and Tableau;
- Experience collaborating with cross-functional and global teams, communicating across effectively and efficiently.

Preferred Qualifications:
- Ability to grasp company product-related industry technology development trends, and possess strong macro analysis and decision-making capabilities;
- Experience in platform content safety and large-scale outsourcing team data operations and coordination.
- Experience in coaching team members.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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