Deputy Director, Operations

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Strategic Advisor:

Act as strategic advisor to the Hospital COO.
Ensures that business development strategies align with strategic priorities of the facility's overall growth and program development goals.
Analyze current operational processes and performance, recommending solutions for improvement where necessary

Operational Excellence:

Analyze hospital operations and ancillary department performance to identify areas for improvement.
Develop and implement strategic plans and initiatives to optimize efficiency, quality of care, and patient satisfaction.
Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.

Cross-Functional Collaboration:

Foster collaboration and coordination across hospital departments to ensure alignment with organizational objectives.
Work closely with department heads to execute strategic plans and resolve operational challenges.
Ensures staff productivity benchmarks and quality measures are achieved. Develops remediation plans as needed.
Promotes staff professionalism and performance with coaching, training, modeling behavior and feedback.

Data Analysis and Reporting:

Develop executive dashboards to assess practice operations efficiency, revenue cycle, and quality metrics.
Utilize source data to identify trends and patterns for analysis and actions.

Project Management:

Oversee special projects and initiatives related to hospital operations, including process improvement, facility expansion, and quality improvement programs.

Communication and Liaison:

Serve as a liaison between the COO and various hospital stakeholders, including executive leadership, medical staff, and external partners. Facilitate effective communication to ensure alignment with strategic goals.

Policy Development:

Assist in the development, review, and implementation of hospital policies and procedures to ensure compliance with regulatory requirements and industry best practices.

Resource Allocation:

Collaborate with the COO to allocate resources effectively, including budget planning, staffing, and capital investments, to support strategic priorities.

Professional Development:

Stay current with industry trends, best practices, and healthcare regulations.
Continuously enhance professional knowledge and skills to effectively serve as strategic partner.

Minimum Qualifications
1. Master's degree from an accredited college or university in Business Administration, Engineering, Health Care Specialization, Physical or Social Sciences or a related discipline; and five (5) years of progressively responsible administrative, managerial and/or consultative experience; or
2. Bachelor's degree from an accredited college or university in disciplines, as listed in "1" above; and six (6) years of progressively responsible administrative, managerial and/or consultative experience; or
3. Satisfactory equivalent combination of training, education and/or experience. However, all candidates must have a minimum of a Bachelor's degree in disciplines, as listed in "1" above.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs