Energy Systems Support Engineer

The Energy Systems Support Engineer provides support for industrial battery energy storage products. This primarily involves, diagnosing and resolving equipment problems reported by Tesla's customers and internal automated asset monitoring infrastructure. This is accomplished in connection with Tesla and 3rd party on-site field technicians. The role also involves the remote commissioning of new equipment deployed to our customers, along with supporting site and product level quality issues.

This role is an on-site role, that can sit out of any of the following locations: Fremont, Palo Alto, or Lathrop, CA, Austin, TX, or Buffalo, NY


Responsibilities

• Investigate why an Industrial Battery System is not working as expected and establish the repair plan for the system
• Troubleshoot complex electrical/electronic and control system problems with battery systems across different applications such as microgrid and utility scale on-grid applications
• Support remote commissioning and ongoing operations of new Industrial Storage Systems for Tesla customers, including configuring them to customer's specifications, updating the equipment's software and firmware, update networking devices to resolve identified issues and restore operation to the system and functionally testing the equipment
• Support customers and field technicians working with Tesla's Industrial Battery Products using remote diagnostic tools and troubleshooting
• Configure Tesla's controller network settings as per customer's requirements to enable communications with customer controller and any meters shared with customer
• Troubleshoot communication problems among inverters, energy meters, battery controllers, and central SCADA devices
• Support continuous improvement of data processing techniques used by Tesla's internal tools to evaluate performance and find malfunctions

Requirements

• Good understanding of electrical theory and experience / working knowledge with emphasis on DC power systems or other electronic systems/devices/components
• Good understanding of a technical support environment and processes, including ability to document case histories clearly, accurately and with detail. Ability to prioritize workflows effectively according to multiple criteria. Experience with CRM systems, mobile case/ticketing systems, bug tracking systems
• Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power vs. energy etc.)
• Basic understanding or experience with the Linux/UNIX programming environment
• Basic understanding or experience with communication systems and protocols such as TCP/IP, including the tools available at the command line interface to troubleshoot network communication issues
• Bachelor's degree in Electrical Engineering or Computer Science or equivalent experience
• Foreign language proficiency a plus

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program