Entrata Support Analyst III

Job Title: Entrata Support Analyst III
Work Schedule: 8:00AM - 5PM
Wage/Salary: $100k-110k -Based on experience
Employment Start Date: Immediate
Job Description: The Entrata Support Analyst will support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Company's Property Management systems primarily focused on Entrata.
We are looking for a subject matter expert to join our Application Support team in a long-term position. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various technical and data services via phone, emails and ticketing escalations.
Essential Day-to-Day Responsibilities:
Primary role is to work with management personnel to assist them with questions or problems they have with Management Entrata systems including:

• Investigating system or data problems and taking corrective action in the system
• Assist with testing new software releases
• Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem

Qualifications: Bachelors Degree a plus, preferably in Information Technology, Business, or Real Estate. Minimum 3 years Entrata support experience.
Required Skills:

• Excellent communication, verbal & written skills
• Basic PC skills
• Working knowledge of Excel, PowerPoint, and Word
• Working knowledge of the following systems preferred but not required: Yardi 7s, Rent Café/CRM and OneSite

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.