Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Facility Credentialed Trainer (CT) is responsible for training end-users on the H2O Electronic Health Record and other applications & devices training in accordance with the curriculum developed by the Instructional Designers/Principal Trainers (ID/PT) for its implementation and on-going training needs. The FCT participates in webex training, formal classroom education delivery, informal one-to-one training sessions, study halls, Bomgar and on-site at-the-elbow support. The FCT is responsible for adjusting lesson plans based on the direction from the Instructional Designer to the changing needs of the training environment and other related reasons. The FCT candidate must successfully attain credentialing in the respective application(s).

Duties & Responsibilities

• Report to Applications Learning Leadership & the Instructional Designer regarding all training pertinent facets of the application
• Learn the application module functionality with proficiency to teach end users how to use the system
• Fully immerse and learn the end-user work flows to best facilitate the learning experience of end-users
• Identify potential training gaps/issues and work with the Instructional Designer/Principal Trainer or other training team members to resolve and/or mitigate
• Update and maintain all necessary training materials including but not limited to lesson plans, parking lot items, SharePoint, tip sheets, and e-learnings
• Document questions on the parking lot and actively manage the integrity of the parking lot
• Monitor student enrollment; track and manage attendance in training classes, and responses to the class survey
• Communicate to the Instructional Designer of opportunities and actively engage in classroom and professional feedback
• Participate in Applications Learning training priorities as needed

Minimum Qualifications
1. A baccalaureate degree from an accredited college or university in Education, Psychology, Personnel Administration, Business Administration, Management or related discipline; and
2. One year of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems; and
3. Knowledge of the principles of training, psychology of learning, applications and the ability to instruct and motivate; and
4. Ability to communicate orally and relate to others; and
5. Proficient writing and research skills; or
6. A satisfactory combination of education, training and experience indicating the ability to perform satisfactorily.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• Knowledge of IT development, implementation and training of systems
• Experience delivering a combination of classroom, on line, and one-on-one training
• Previous Health Care experience/ Epic Credentialing is preferred
• Must complete required e-learnings and pass Credentialing test and Presentation
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Participate in special projects as needed and perform other duties as assigned
• Provide on-site support as needed
• Strong verbal communication, public speaking and technical presentation skills
• Experience in adult education
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations, when necessary, along with working various shifts

Years of Experience:

• One year of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.